University of the Sunshine Coast – Caboolture QLD

1d ago , from University of the Sunshine Coast

- Level 4, $76,275 - $80,218 p.a., plus up to 17% employer superannuation
- Full-time (36.25 hours per week), fixed-term appointment until late Dec 2026

The Opportunity

At UniSC, we're committed to transforming lives through learning and knowledge, and Student Services is at the heart of delivering an exceptional student experience. As part of the Deputy Vice-Chancellor (Academic) portfolio, Student Services supports student success, engagement and retention by providing high-quality advice and support from first enquiry through to graduation. In this role, you will be the first point of contact for prospective and current students, delivering responsive, student-centred assistance across phone, email and face-to-face channels. Working as part of a collaborative and high-performing team, you will connect students with the information, services and specialist support they need, contributing to a positive student experience and helping students thrive throughout their journey at UniSC.

You will

- Effectively manage student matters received via phone, email and face to face inquiries;
- Proactively refer students to relevant specialist staff and follow up if required; and
- Establish and maintain effective relationships with students, staff and clients through professional communications and efficient use of electronic records systems.

About you

You are a customer-focused professional who is passionate about delivering exceptional service and creating positive experiences for every student. With strong communication and interpersonal skills, you build trust quickly, respond with empathy and professionalism, and confidently support people from diverse backgrounds. Calm under pressure and highly organised, you can effectively manage competing priorities, solve problems, and navigate sensitive situations with sound judgement. Your collaborative approach, resilience and commitment to service excellence enable you to thrive in a fast-paced environment while making a meaningful contribution to student success.

You will possess:

- Completion of an Associate Diploma, combined with experience in a customer focused environment,



or an equivalent combination of relevant experience, education, and training;
- Demonstrated experience and ability to recognise and respond appropriately to a range of student’s inquiries;
- Excellent interpersonal and communication skills, with the ability to display high levels of empathy and effective conflict resolution skills, whilst maintaining confidentiality;
- A high level of digital literacy including experience with CRM systems;
- An ability to build strong relationships with internal and external stakeholders;
- Excellent analytical and problem-solving skills with the ability to use initiative, develop effective solutions and attend to multiple priorities and conflicting deadlines; and
- An understanding of the challenges that might arise supporting students in distress.

Don't meet every requirement? At UniSC, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our position description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to chance and encourage your commentary on your achievements in this context.

Discover UniSC

We’re all about doing work that matters, connecting with great people, and being part of an incredible journey. While we’re not the largest university, we are one of the fastest growing in Australia, now with over 2,000 staff across five campuses in South East Queensland and an expanding presence in major capital cities,



and we’re making a big impact every day through ground-breaking research, a solid commitment to sustainability, high-performance sport, and award-winning alumni.

We are committed to delivering high-quality research and teaching that address major global and regional challenges, with established and emerging strengths in sustainability, environmental systems, biodiversity, aquaculture, preventative health and regional resilience. Our research excellence is internationally recognised through strong performance in global benchmarking, including leading rankings in the 2025 Times Higher Education (THE) Impact Rankings for “Zero Hunger,” “Climate Action” and “Life on Land.” UniSC is also recognised for its teaching excellence, with a strong emphasis on student success, innovative and engaging learning experiences, and strong graduate outcomes that equip learners to make meaningful contributions in their chosen fields. As the only university operating within three UNESCO Biosphere Reserves and a UNESCO World Heritage Site, UniSC is uniquely positioned to leverage its natural setting to advance impactful research, teaching and partnerships that support sustainable futures, with sustainability embedded across all aspects of our teaching, research and operations.

We foster a collaborative and supportive environment that encourages continuous professional development and provides the tools and resources to grow your career. We value the contributions of every team member and the role they play in our culture and success. We’re not afraid to do things differently, and we’re looking for people who share our values and want to be part of a team working together to make a meaningful difference to local and global challenges.

- Our collaborative, passionate and welcoming culture is what really sets us apart.
- Modern teaching & research facilities.
- Professional development and career pathway opportunities.
- We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of theScience in Australia Gender Equity (SAGE)initiative.
- Flexible work arrangements & generous leave options.
- Salary packing options + 17% Super.
- EAP, fitness passport & discounted private health.

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📌 Service Centre Assistant (Caboolture)
🏢 University of the Sunshine Coast
📍 Caboolture