OPERATIONS CO-ORDINATOR - IMMEDIATE START

Location: Balmain, Sydney | Hybrid
Reporting to: Head of Operations

Salary: $80,000 – $105,000 + Super + Performance Bonus

About HUBBED

HUBBED is Australia's leading Out-of-Home (OOH) delivery network, connecting carriers, retailers, marketplaces and consumers through a national network of more than 2,500 PARCELPOINT locations. Our proprietary technology platform enables smarter parcel collection, returns and delivery solutions that improve customer convenience while delivering greater efficiency, sustainability and operational performance across the logistics ecosystem.
At HUBBED, we're driven by innovation, continuous improvement and solving complex operational challenges through technology and data.

About the Role

The Operations Co-ordinator plays a critical hands-on role in keeping parcels moving across the HUBBED network. Working closely with carriers, warehouses, PARCELPOINT locations, enterprise customers and internal teams, you will take ownership of operational issues from identification through to resolution.

You will investigate issues using operational data and root cause analysis, coordinate stakeholders, remove roadblocks and implement practical improvements that strengthen network performance. The role has a strong focus on operational execution, automation, continuous improvement and ensuring recurring issues are resolved at their source.

Working Across the Network

This is a hands-on operational role that extends beyond the office. You'll regularly visit PARCELPOINT locations, carrier depots, warehouses, customer sites and other operational partners to investigate issues, support implementations, validate operational processes and build strong working relationships.

The successful candidate will be equally comfortable in the office and out in the field, enjoy engaging with operational stakeholders and take a practical, 'roll up your sleeves' approach to solving operational challenges.

- Hold a current Australian driver's licence.
- Have access to a reliable motor vehicle.
- Be willing to travel regularly across the HUBBED network.
- Be confident working independently across multiple operational sites.
- Be flexible to support operational activities outside the office when required.

Success in this Role

Success in this role will be measured by your ability to deliver tangible operational outcomes that improve the performance, reliability and efficiency of the HUBBED network. This includes:





- Keeping parcels moving through measurable improvements in network operational performance.
- Resolving recurring operational issues by identifying and addressing the root cause.
- Delivering practical process improvements that produce measurable business outcomes.
- Reducing manual effort through automation and smarter operational workflows.
- Ensuring carriers, warehouses and operational partners consistently meet agreed service standards.
- Building strong, trusted relationships with internal teams and external partners.
- Taking ownership, driving issues through to resolution and contributing to a culture of operational excellence and continuous improvement.

Keeping the Network Moving

- Monitor the daily movement of parcels across the HUBBED network.
- Identify bottlenecks, delays, service failures and emerging issues using operational dashboards.
- Monitor operational KPIs and service levels, taking action when performance slips.
- Work with internal and external stakeholders to maintain efficient parcel movement.

Issue Resolution & Root Cause Analysis

- Investigate operational issues to identify root causes rather than symptoms.
- Own operational issues through to resolution.
- Coordinate carriers, warehouses, PARCELPOINT locations and internal teams.
- Implement corrective actions that prevent recurring issues.
- Escalate critical operational risks where appropriate.

Continuous Improvement

- Identify inefficiencies and opportunities to improve operational performance.
- Implement process improvements that deliver measurable results.
- Maintain operational procedures and documentation.
- Promote a culture of continuous improvement.

Automation & Operational Efficiency

- Identify manual tasks suitable for automation.
- Partner with Technology, Business Engineering and Operations to improve workflows.
- Support automation and digital initiatives.
- Use operational data to improve visibility and exception management.

Stakeholder Management

- Build trusted relationships with carriers, warehouses, PARCELPOINT partners and enterprise customers.
- Collaborate across Customer Service, Operations, Technology and Business Engineering.
- Communicate operational performance,



risks and resolutions clearly.

Operational Reporting & Insights

- Use reports and dashboards to guide operational decisions.
- Identify recurring trends and recommend actions.
- Maintain accurate operational data.

Governance & Operational Excellence

- Follow internal processes and agreed service standards.
- Support incident management and post-incident reviews.
- Escalate significant operational risks appropriately.

Skills & Experience

Essential

- 3+ years in operations, logistics or supply chain in a hands-on, execution-focused role.
- Proven track record of owning and resolving operational problems end to end.
- Strong problem-solving with demonstrated root cause capability.
- Ability to coordinate and drive multiple stakeholders under time pressure.
- A genuine bias for action and a 'get stuff done' mindset.
- Solid Excel and operational data skills.
- Excellent communication and stakeholder management.
- Highly organised, calm under pressure and able to juggle competing priorities.
- Continuous improvement mindset.
- Current Australian driver's licence.
- Access to a reliable motor vehicle.
- Willingness to travel regularly to partner locations, warehouses and customer sites.

Desirable

- Experience within logistics, parcel delivery or supply chain operations.
- Power BI and/or SQL experience.
- Experience delivering workflow automation and business process improvement.
- Project or change delivery experience.

Why Join HUBBED?

At HUBBED, you'll help shape the future of last-mile logistics by solving real operational challenges in a fast-growing technology business. You'll work with leading retailers, carriers and technology partners, drive meaningful operational improvements, contribute to automation and innovation, and play a key role in creating a more efficient and sustainable parcel network.

- Competitive salary plus performance bonus.
- Hybrid working arrangements.
- Broad exposure across financial and commercial accounting.
- Ongoing professional development.
- Supportive, collaborative culture focused on innovation and sustainability.

Our mantra is simple: Learn. Have fun. Get stuff done.

Recruitment Process

- Initial phone conversation
- Technical interview
- Leadership interview
- Final interview

Ready for Your Next Opportunity?

If you're looking to join a growing technology business where your operational expertise, hands-on approach and commitment to continuous improvement will be valued, we'd love to hear from you.

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📌 Operations Co-Ordinator (Inner West Council)
🏢 HUBBED
📍 Inner West Council