Blackguard, a Brisbane-based IT Managed Services Provider, seeks a Level 1/2 Helpdesk Support to diagnose and resolve hardware, software, networking and cloud issues. You will assist clients with Windows devices and Office 365 administration, delivering prompt, explicit guidance and excellent customer service.
The role emphasizes working with ConnectWise/Freshdesk or similar ticketing systems, with a path to expand skills in MSP environments.