Job Overview

Join MECCA's Liverpool store in NSW as a part‑time Zone Manager (22.5 hours per week). As a Guardian of the Customer Experience, you will lead the team to deliver exceptional experiences for every customer who walks through our doors.

Responsibilities

- Lead from the floor to deliver exceptional customer experiences and inspire your team through coaching and role modelling.
- Act as the first point of escalation for team members and customers, confidently resolving challenges with care and professionalism.
- Partner with the Store Manager and Floor Managers to drive business performance, achieve KPIs and execute key business priorities.
- Coach, develop and motivate team members through regular feedback, recognition and in‑the‑moment support.
- Support operational excellence, ensuring the store is set up for success every day.

Success Qualities

- Previous experience leading and developing retail teams in a rapid‑paced environment.




- A genuine passion for delivering exceptional customer experiences and creating MECCA magic.
- Strong leadership skills with the confidence to coach, influence and provide meaningful feedback.
- A collaborative mindset and the ability to build strong partnerships across the leadership team.
- A proactive, solutions‑focused approach with the ability to confidently make decisions and support others.

Requirements

- Availability to work late evenings and weekends.

Benefits

- World‑class education and development through MECCAversity, leadership programs and Zone Manager Summits.
- Monthly performance bonus program.
- Generous team member discount for you and your immediate family, plus a product allowance (subject to company policy).
- Competitive Parental Support Program.

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📌 MECCA Liverpool - Zone Manager (City of Liverpool)
🏢 MECCA Brands
📍 City of Liverpool