Customer Service Representative – Permanent Opportunity

DFP Recruitment is partnering with a well-established organisation within the technology and services sector to recruit a Customer Service Representative to join their Call Management Centre team. This is a great opportunity for someone who enjoys working in a fast-paced, team-oriented workplace and takes pride in delivering high-quality customer service.

What’s on Offer

- Permanent, full-time opportunity
- Monday to Friday roster:10:00am – 6:00pm (6:30pm finish on Fridays)
- $31.86 per hour + super
- Convenient Frenchs Forest location (100% office-based)
- Supportive team environment with training and development opportunities
- Opportunity to grow within a stable and established organisation

About the Role

As the first point of contact, you will be responsible for managing customer and field staff enquiries while ensuring accurate and timely coordination of service requests. You’ll play a key role in maintaining service delivery standards and supporting operational efficiency across the business.

Key responsibilities include:

- Managing inbound calls from customers, technicians and contractors
- Making outbound calls to coordinate and schedule service/maintenance requests
- Accurately logging, updating and closing jobs in internal systems (ITSM)
- Monitoring and following up on open service calls
- Providing timely updates to customers and field staff
- Escalating service issues where required
- Supporting field teams to ensure successful job completion
- Monitoring systems/devices and escalating faults as needed
- Maintaining strong communication across internal teams

About You

You are a customer-focused professional who thrives in a structured, process-driven environment and can manage multiple priorities with ease.

To be successful, you will demonstrate:





- Previous experience in a call centre or customer service role
- Strong communication skills (written and verbal)
- High attention to detail and accurate data entry skills
- Ability to multitask across calls, systems, and customer requests
- Problem-solving skills and a proactive approach
- Confidence using multiple systems (CRM/ITSM experience highly regarded)
- Ability to work independently and as part of a team
- Full, unrestricted working rights in Australia

If you’re looking for a stable role where you can build your career in customer service and operations, we’d love to hear from you.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application. DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via***********@dfp.com.auor1300 337 ***and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs. By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy viahttps://www.dfp.com.au/about-us-1/policies.Do not submit any sensitive personal information in your resume.

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📌 Customer Service Representative (Northern Beaches Council)
🏢 Dfp Recruitment
📍 Northern Beaches Council