Quilly believes that compliance isn't just about ticking boxes—it's about protecting the rights, safety, and happiness of the participants in our Supported Independent Living (SIL) communities. Quilly is a dedicated NDIS provider passionate about delivering high-quality, person-centred care.

Quilly is looking for a proactive NDIS Quality & Compliance Officer to join our team for a contracted postion for 6 months with a view to extending for the right person.

If you love transforming complex frameworks into practical, empowering processes for frontline staff, you’ll fit right in.

About Us: Who is Quilly?

Quilly believes that compliance isn't just about ticking boxes—it's about protecting the rights, safety, and happiness of the participants in our Supported Independent Living (SIL) communities. Quilly is a dedicated NDIS provider passionate about delivering high-quality, person-centred care.

Quilly is looking for a proactive NDIS Quality & Compliance Officer to join our team for a contracted postion for 6 months with a view to extending for the right person.

If you love transforming complex frameworks into practical, empowering processes for frontline staff, you’ll fit right in.

What’s in it for You? (Why You'll Love Quilly)

- Real Impact: You will directly shape the quality of care provided in our SIL homes.
- Culture of Support: A collaborative, ego-free team that values your critical thinking and celebrates continuous improvement.
- Growth Opportunities: Access to ongoing career development and industry training.

The Role: How You'll Make an Impact

Reporting to the management team, you will be the custodian of our NDIS compliance framework. You won’t just monitor risks; you will be a champion for quality, helping our teams understand the why behind the regulations.

Your key responsibilities will center around three core pillars:

1.



NDIS Framework & Audit Readiness

- Lead the charge on internal audits, ensuring our SIL houses remain fully aligned with NDIS Practice Standards.
- Maintain, review, and streamline our policy and procedure registers so they are accessible and practical.
- Keep your finger on the pulse of legislative changes, translating NDIS Commission updates into actionable steps for the business.

2. Incident, Risk & Quality Management

- Oversee the reporting systems for incidents, complaints, and medication compliance.
- Investigate compliance gaps with empathy and curiosity, tracking trends to build robust risk mitigation strategies.
- Maintain evidence files so that external NDIS accreditation audits are a breeze.

3. Staff Empowerment & Training

- Act as the go-to subject matter expert, guiding managers and support staff through compliance processes.
- Coordinate and track mandatory training requirements to ensure our workforce remains highly qualified.

What We Are Looking For

To thrive in this role, you will need a strong background in NDIS governance and Practice Standards

- Proven experience working within NDIS governance, quality assurance, or compliance.
- Deep knowledge of the NDIS Practice Standards and the Quality and Safeguards Framework.
- Exceptional communication skills—you can explain complex legislation in plain, engaging English.
- Strong organisational skills with a razor‑sharp eye for detail.
- Proficiency with G‑Suite, Mondays and CRM's.

Desirable:

- A formal qualification in Compliance, Risk Management, or Community/Disability Services.
- Prior experience preparing an organization for an NDIS mid-term or recertification audit.

Mandatory Requirements:

- Current National Police Check
- NDIS Worker Screening Clearance
- Current Working with Children Check (Blue Card)
- Current Australian Driver’s Licence

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📌 NDIS Quality & Compliance Officer (Queensland)
🏢 Quilly
📍 Queensland