Join our team providing excellent service to IMB Customers in relation to their financial needs. This is a full-time position,working Monday-Friday from our friendly branches.

About the role

Proactively engaging members in conversations and interactions face-to-face, over the phone and online

Exploring new opportunities to find the right financial solutions that may improve their position

Using various technologies, systems and digital platforms

Cash handling, balancing and administrative duties

Working with your Branch Manager and team to collectively achieve the goals and objectives

Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

Experience in sales and service, in any industry

Available Monday-Friday

Cash handling skills withan eye for detail

A learning mindset and the ambition to build a career in the banking industry

An aptitude for technology and proficient in MS Office programs/apps

Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment





A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements

A genuine desire to help people, work directly with customers as well as work with and support a team

The willingness to travel within the region as required for training or staff relief.

About IMB

We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB Benefits include:

- A supportive culture that actively promotes inclusion
- Competitive remuneration
- Product concessions
- Paid parental leave
- Purchased leave options
- Study assistance
- Genuine investment in your learning and professional growth.

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📌 Customer Service Representative - Canberra
🏢 Imb Bank
📍 Canberra