- Canberra, ACT; Sydney, NSW; Brisbane, QLD; Adelaide, SA; Perth, WA

- $105,295 - $115,786

- APS Level 6

- Canberra, ACT; Sydney, NSW; Brisbane, QLD; Adelaide, SA; Perth, WA

- $105,295 - $115,786

About The Department Of Employment And Workplace Relations

We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.

We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities.

With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.

It is our ambition to do things differently, to create the ‘department of great jobs’– where our people reflect our purpose.

The Role

The Contact Centre Branch of the Workforce Australia for Individuals Division is seeking people who are skilled in providing operational, specialist and leadership support at the APS6 level.

Reporting to the Workforce Management Assistant Director, the Workforce Planning Manager provides a range of strategic leadership and subject matter expertise in Workforce and Workload Management to assist with the smooth running of the branch.



The Workforce Planning Manager oversees a team of Workforce Schedulers who create and maintain schedules for all frontline Contact Centres Branch employees. This role supports staff operating in fast-paced and at times psychosocially demanding environments, and contributes to building capability, confidence and resilience across frontline teams.

Recruitment processes within the APS rely on merit. If you choose to use AI to support you during recruitment, it’s key you understand the department’s guidelines for candidate use of AI throughout the recruitment process. The APS work level standards outline the expectations for each classification level and can be used as a guide when preparing your application.

Duties and Responsibilities

- Lead workforce planning, forecasting, scheduling and optimisation activities to ensure workforce capability and capacity align with operational requirements and service delivery objectives.

- Provide strategic workforce management advice and evidence-based recommendations to support operational decision-making, business performance and continuous improvement outcomes.

- Lead and develop a high-performing team by setting clear priorities, managing workflows, building capability and fostering a positive and inclusive team culture.

- Build and maintain productive relationships with internal and external stakeholders,



influencing outcomes and collaborating to deliver workforce solutions that meet business needs.

- Monitor, analyse and interpret workforce performance data, identifying trends, risks and opportunities to inform planning activities and improve operational effectiveness.

- Manage complex workforce management issues and competing priorities, exercising sound judgement to deliver practical, customer-focused solutions in a energetic environment.

- Drive continuous improvement initiatives, including the development and refinement of workforce management processes, tools, reporting and business practices.

- Provide subject matter expertise in workforce management principles and practices, supporting frontline leaders to effectively manage workforce performance, productivity and service delivery outcomes.

Eligibility

At DEWR we are dedicated to building a diverse and inclusive workforce and seek to recruit staff with a wide range of backgrounds, skill levels, disciplines and working styles. If this role resonates with you and you are excited about making an impact, but your past experience doesn’t align perfectly, we encourage you to apply anyway.

Citizenship

to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

Security Clearance

our successful candidate is required to hold, or have the ability to obtain, and maintain a Baseline security clearance.

Please refer to the Job Information Pack for more information about the role.

Job Information Pack Opens in new window

Job Information Pack Opens in new window

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📌 Workforce Planning Manager (Australia)
🏢 Department of Employment and Workplace Relations
📍 Australia