Role Detail

The Technology team provides the applications, infrastructure, systems, training and support to help deliver outstanding client service. At a top tier law firm, the expectations are high. The technology needs to be market leading, and the utilisation needs to be current. This role will help our people work and collaborate more efficiently by harnessing the tools and information they need to be productive in their own roles.

Responsibilities

- Based in the Sydney CBD office, reporting to the Technology Learning Manager, you will be part of the cooperative team responsible for technology training, change management, and communications for Mallesons in Australia and Singapore. This is a crucial role in ensuring the successful adoption and effective use of Mallesons's technology tools and platforms.
- With your expertise in Microsoft 365 tools, generative AI (including Copilot), and other core technologies, you will develop and deliver technology adoption strategies, training programs, and communication plans to enhance digital literacy and streamline business processes.
- You will design and deliver regular training sessions (virtual, in‑person, and hybrid) as part of established and new training programs, and create self‑service learning materials (including Share Point sites, videos, guides, and tips). You will also work within cross‑functional project teams to deploy new tools and technologies nationally. The training you provide as part of our fortnightly national new starter inductions will ensure our people benefit from your expertise the moment they join the firm.
- In this role, you will directly support the Sydney office while collaborating with the rest of the Technology Learning team and other stakeholders across Australia and Singapore.

Qualifications

- Experience in developing and implementing technology adoption strategies.




- Expertise with and interest in the Microsoft 365 suite (Word, Excel, Teams, Share Point, Viva Engage, Planner etc), Microsoft Copilot and generative AI tools. Knowledge of Legal Tech and legal applications such as iManage, Elite, Intapp and Cosine Matter Planning is an advantage.
- Strong knowledge of change management methodologies.
- Expertise in designing and delivering training courses and creating engaging self‑guided learning materials (videos, e‑learns).
- Exceptional written and verbal communication, especially in presenting complex tech information.
- Ability to tailor communication to diverse audiences.
- Energetic, proactive, and customer‑focused.
- Strong project and time management skills.
- Ability to work collaboratively, influence stakeholders, and manage multiple tasks.
- Certificate IV in Workplace Training and Assessment and Change Management qualifications (desirable).
- Bachelor's degree in Communications, Business, Technology, or Change Management.

Why work with us?

We build careers that go everywhere. Mallesons is a special place to work where anything is possible, ambitions are limitless and diversity and inclusion play an important role. It's a place where you will collaborate with exceptional colleagues and clients, where you will sharpen your edge and support others to do the same, where you will make a difference you can be proud of. You will have access to a suite of wellbeing initiatives, benefits, policies and processes that will support you to achieve your career goals.

Diversity and Inclusion

Mallesons is an equal opportunity employer and is committed to diversity and inclusion. We encourage applications from Aboriginal and Torres Strait Islander peoples, and people from diverse backgrounds. We welcome, value, support and harness the positive benefits that people's different life experiences bring, especially as they relate to gender, sexual identity, culture, faith, disability and life stages.

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📌 Technology Learning Consultant - Top tier law firm (Sydney, CBD) (Australia)
🏢 Mallesons
📍 Australia