Job Description:We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.About the Role:At Intégro, we help organisations improve performance through industry-leading learning, assessment and development solutions. We are looking for a highly organised and customer-focused Client Services Coordinator to support our clients, platforms and day-to-day business operations.This is a hands-on role suited to someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering exceptional service and operational excellence.About the RoleAs our Client Services Coordinator, you will provide operational, administrative and platform support across our client services and business operations functions. Working closely with our Client Services, Operations and Finance teams, you will help ensure a seamless client experience through effective order processing, customer support, event coordination, virtual event production, and platform administration.You will play an important role in supporting Intégro's learning and assessment platforms, coordinating client activities and contributing to the smooth delivery of products and services.Key ResponsibilitiesClient & Platform SupportProvide first-line support for EPIC and Catalyst platformsSet up client accounts and registrationsProvide platform walkthroughs and onboarding supportTroubleshoot platform issues and coordinate escalations where requiredAdministration & OperationsProcess customer orders accurately and efficientlyMaintain and update client records across CRM and platform systemsSupport product fulfilment, packing and dispatch through Australia Post and courierAssist with office administration, supplies management and general business supportEvents & Client DeliveryAssist with the coordination of workshops, certification programs and client eventsPrepare and produce participant materialsSupport pre- and post-certification administration and follow-upLiaise with the Education team on certification scheduling and platform coordinationAct as virtual producer (via Zoom)



for client training and certification events, managing platform logistics including breakout rooms, chat, polls and screen sharingTroubleshoot technical issues in real time and support presenters and participants during live sessions to ensure a smooth learning experienceManage event time flow and clarify activity instructions for participants as neededApproximately 4-5 virtual events per quarter, spanning both certification programs and private client training coursesCustomer ExperienceRespond to client enquiries professionally and promptlyBuild positive relationships with clients and partnersIdentify and escalate sales opportunities to the appropriate team membersWhat we look forYou are a proactive and organised professional with strong customer service and administration skills. You enjoy solving problems, learning new systems and supporting both clients and colleagues.Essential Skills & ExperienceMinimum 3 years' experience in an office-based administrative, customer service or client support roleExcellent written and verbal communication skillsStrong organisational and time management skillsAbility to manage multiple priorities and meet deadlinesHigh attention to detail and accuracyStrong customer service focusAbility to work independently and collaboratively within a teamStrong Microsoft Office skillsConfidence learning and using technology platforms and systemsDesirable ExperienceEvent coordination or event management experienceExperience producing or supporting virtual training/webinar platforms (e.g. Zoom)CRM administration experienceExperience supporting online learning, assessment or SaaS platformsWhat Success Looks LikeAccurate and timely processing of client orders and requestsFast resolution of client support enquiriesEfficient delivery of training and certification programsStrong client relationships and positive customer feedbackConsistent adherence to company policies and proceduresPositive contribution to team culture and continuous improvementWe power infinite possibilities.For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive advantages package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.When applying, please attach your resume/CV to be considered.#LI-YZ1
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📌 Client Services Coordinator, Integro (City of Sydney)
🏢 Wiley
📍 City of Sydney