Job Category: Call Centre and Customer Service,Community Services and Development

About Novita

Novita nurtures ambition of every size and shape, for a career that grows with you, in a team that supports you.

Novita is South Australia’s most established provider of therapy, assistive technology, community programs and community living services for people with disabilities and we’re evolving every day.

Novita brings you the benefits of structure along with the freedom to grow within an setting that’s big, but personal. We equip you with the tools to thrive as the whole person you are, embracing whatever makes you tick, so you can reach your true potential. Our leaders remain by your side, respectful of your autonomy, because they care about you accomplishing your professional goals. And the sheer variety of Novita’s offerings means opportunities to take your career where you want it to go.

Work at a place that supports you to achieve your best, so you can support others to achieve theirs.

Job Description

About the Role

As the Schedule Coordinator in our Site Administration team, you willbe responsible for:

Effective and efficient management of staff schedules and utilisation

Scheduling ofclient appointments and associated resources (e.g. rooms; equipment; cars) and resolvingscheduling conflicts by liaising with staff and customers

Liaisingwith Novita staff and clients in the provision of Allied Healthservices

Communicatingwith customers and families to ensure they are kept informed of upcoming appointments (egSMS reminders, phone calls) or any changes to appointments

Ensuringthat appointments are scheduled with customers who have funding or payment arrangements in place to pay for services

Accurate andtimelydocumentation including logging of case notes in the client management system

Desired Skills and Experience

Qualifications,knowledgeand experience





Certificate in Administration,Businessor similar relevant discipline (Desirable)

Demonstrated skills and experience in rostering and/or scheduling, using a comprehensive electronic rostering system

Excellent time management andproblem solvinginvolving service delivery for multiple staff,customersand locations of service delivery

Outstanding and exceptional interpersonal skills

Demonstrated ability to deal with customers and situations in a friendly,matureand empathetic manner, as well as effectively function under pressure

Demonstrated ability to deal with customers and situations in a friendly,matureand empathetic manner, as well as effectively function under pressure

Current NDIS Worker Check and Working with Children Check

We’re serious about safeguarding our clients. If youdon’t have a current NDIS Worker Check and SA Working withChildrenCheck,we’lllet you know how to obtain these prior to starting work with us.

As an employee ofNovita you’ll enjoy a range of benefits:

- Total salary package includes base salary, annual leave loading and 12% superannuation
- Enjoy salary packaging up to $15,900 of your salary, increasing your take-home pay
- Further maximise your take home pay withadditionalsalary packaging benefits including mealand entertainment expenses, accommodation and venue hire, private novatedleasingandadditionalsuperannuation contributions

We are looking to undertake interviews as applications aresubmitted. So, don’t delay if you are wanting to join our team. Novita may close this advertisement early if a suitable candidate is identified before the listed closing date.

Novita is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants with a disability and/or who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.

Potentially successful candidates will be required to complete background checks prior to confirmation of employment.

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📌 Schedule Coordinator (Adelaide)
🏢 Novita
📍 Adelaide