About the role

As a Housing Case Manager, you will support individuals and families who are experiencing homelessness or are at risk of homelessness by providing assessment, case management, counselling, advocacy, and referral services. You will work within The Salvation Army’s Specialist Homelessness Services team to deliver holistic, client‑centred support, including assistance through the Private Rental Assistance Program to help prevent and end housing crises. This permanent part‑time position (30.4 hours per week) is based in Horsham, VIC and reports to the Wimmera Team Leader.

Key Responsibilities

- Conduct comprehensive client assessments and provide tailored case management, advocacy and support.
- Develop and implement holistic, strengths‑based case plans and sustainable housing solutions that empower clients to achieve greater independence.
- Support clients to access, secure and maintain appropriate housing, including assisting households to establish successful private‑rental tenancies.
- Coordinate referrals and connect clients with community services, employment pathways, training opportunities and other supports to enhance wellbeing and self‑sufficiency.
- Maintain accurate client records, case notes and reporting requirements while contributing to a collaborative team environment and delivering high‑quality client outcomes.

Qualifications

- Relevant tertiary qualification in Social Work or a related human services field, or equivalent demonstrated experience in case management and client support.
- Demonstrated knowledge of homelessness, including context, causes, issues, philosophies and legislation.




- Ability to apply homelessness models, approaches, theories and practices when dealing with clients.
- Understanding and ability to respond to the needs of individuals experiencing homelessness or at risk of homelessness.
- A current VIC Driver’s Licence.
- A current Employee Working with Children Check.

Benefits

- Remote Area Housing Benefit for employees who live and work in the area (up to $31,800 tax free).
- Generous Paid Parental leave for primary (12 weeks) and secondary carers.
- Purchased Leave Scheme (up to 8 weeks) and 5 paid leave days per year to experience working in other TSA programs or activities.
- Access to EAP and health & wellness initiatives, including a Fitness Passport.
- Ongoing training and development opportunities that enhance on‑the‑job skills and proficiency.
- Rewarding purpose‑driven career with positive and sustainable social impacts.

EEO Statement

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child‑secure organisation and is committed to protecting children and young people from harm. All child‑facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

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📌 Housing Case Manager (Horsham)
🏢 The Salvation Army
📍 Horsham