Albion Park Motor Group – Albion Park Rail NSW

Join the Team at Albion Park Motor Group

Albion Park Motor Group is one of the Illawarra's leading automotive dealerships, representing some of Australia's most trusted automotive brands. We pride ourselves on delivering exceptional customer service and creating a positive experience for every customer who visits our dealership.

Due to continued growth, we are seeking a motivated, organised, and customer-focused Service Reception / Service Advisor to join our busy Service Department.

About the Role

As the first point of contact for our service customers, you will play a key role in delivering an outstanding customer experience while ensuring the smooth day-to-day operation of our service reception.

Your responsibilities will include:

- Greeting customers and providing exceptional customer service.
- Preparing repair orders and accurately recording customer concerns.
- Liaising with technicians and workshop controllers regarding vehicle progress.
- Providing customers with updates throughout the day.
- Preparing estimates and explaining recommended repairs.
- Processing invoices and vehicle handovers.
- Managing incoming phone calls and emails.
- Working closely with the service and parts teams to ensure efficient workflow.




- Building long-term relationships with customers through professional communication and follow-up.

About You

The successful applicant will possess:

- Previous experience in a Service Advisor, Service Reception, or customer service role (automotive experience preferred but not necessary)
- Outstanding communication and interpersonal skills.
- A professional presentation and positive attitude.
- Excellent organisational and time management skills.
- The ability to multitask in a fast-paced environment.
- A commitment to delivering exceptional customer service.
- Experience with dealership management systems will be highly regarded but is not essential.

What We Offer

- Competitive salary with performance incentives.
- Ongoing training and career development.
- Supportive management and a collaborative team environment.
- Prospect to work with an established and respected dealership group.
- Modern facilities and a busy, growing service department.
- Long-term career opportunities within the Illawarra's leading automotive group.

If you are passionate about customer service, enjoy working in a fast-paced environment, and want to build a rewarding career within the automotive industry, we'd love to hear from you.

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📌 Service Reception / Service Advisor (City of Shellharbour)
🏢 Albion Park Motor Group
📍 City of Shellharbour