Field Services Technician 4-on, 4-off roster (Gold Coast)

The Field Service Technician provides front line support of Automated Ticketing Systems and provides a fast response maintenance service to all users throughout the network. Responsibilities include scheduled preventative maintenance and remedial maintenance on local/wide area networks; software rollouts, and vandalism call outs to ensure an effective and efficient ticketing system that operates at its optimum performance level. This position typically works under general supervision and direction.

Essential Job Duties and Responsibilities:

Interact effectively with internal and external stakeholders

Perform varied technical duties involving the use of a wide range of procedures and tools, including remedial and preventative maintenance of customer equipment and assets on either fixed OR mobile assets

Apply specialised technical knowledge to problem solve difficult or complex situations

May operate diagnostic systems to debug and isolate complex faults to component level

Resolve complex/critical failure situations

Report to supervisors or other responsible personnel any potential non-conformance or problems

Follow specific verbal/written instructions relating to work assignments

Be responsible for quality of work performed

Maintain service records or reports in accordance with Company procedures

Resolve verbal and written customer technical enquiries

Maximise productive output by efficient use of time and materials

Provide new system installation and system upgrades

Suggest ways of improving methods and procedures to meet the quality policy objectives of the Company

Report all WHSE incidents, potential hazards, near misses and accidents

General Duties and Responsibilities:

Comply with Cubic’s Quality Management System

Comply with Cubic Occupational Health,



Safety and Environment policies and procedures

Comply with security in accordance with established policies and procedures

Comply with Cubic Human Resources Procedures

Other duties as requested

Qualifications:

Drivers License – current open license (i.e. not a Learner and not a P-Plater) with a clean driving record

Additional Requirements

WH&S; Generic Induction card (also known as a ‘White Card’) - CPCCWHS1001 Prepare to work safely in the construction industry

Working in Electrified Territory (WET) certification – QR 3.15 Working in the Electrified Territory

Safely Access the Rail Corridor (SARC) certification – QR 3.2 Safely Access the Rail Corridor

CAT 3 Medical (Audiometry Assessment, Vision Testing, Musculoskeletal Screen, Drug & Alcohol)

Rail Industry Worker card (RIW)

Relevant experience within a Field Services workplace

Knowledge and understanding of the IT Service Management (ITSM) system

Knowledge and understanding electrical and mechanical schematics

Able to perform a variety of technical duties, including remedial and preventative maintenance of customer equipment and assets on either fixed OR mobile assets

May require knowledge of diagnostic systems to debug and isolate complex faults to component level

Excellent communication skills, including the ability to communicate effectively with technical and non-technical audiences, and members of the public

Strong interpersonal skills

Demonstrated electronic servicing skills to a component level

Personal Qualities:

Ability to effectively liaise with all levels of internal and external stakeholders

Customer- and team-oriented

Self-motivated, able to work within KPI timeframes

Stay focused and calm under pressure

Highly motivated

Condition of Employment:

Successful outcome of a National Police Check and medical assessment

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📌 Field Services Technician 4-on, 4-off roster (Gold Coast) (Brisbane)
🏢 Cubic Transportation Systems
📍 Brisbane