An exciting opportunity exists for an IT Support Analyst to join a well‑established and growing national organisation. Reporting into the IT team, you will play a key role in delivering exceptional technical support to end users across multiple locations throughout Australia.
This position is ideal for a motivated IT professional with 2-3 years of support experience who enjoys solving problems, helping users, and building their technical expertise across a broad technology landscape.
Key Responsibilities
- Provide Level 1 and Level 2 remote support via phone, email and ticketing systems
- Troubleshoot and resolve hardware, software and network-related issues
- Manage and prioritise multiple support requests while maintaining service levels
- Keep users informed of progress and resolution timeframes
- Monitor systems and elevate critical issues when required
- Maintain accurate technical documentation and knowledge base articles
- Assist with user training initiatives across supported technologies
- Collaborate with internal teams to resolve complex technical issues
- Participate in infrastructure, systems and technology improvement projects
- Support desktop, laptop, mobile and telephony environments
About You
To be successful in this role, you will bring:
- Certificate IV in Information Technology (or higher)
- 2+ years' experience in an IT Support, Service Desk or Helpdesk role
- Experience supporting users across multiple sites or a national business
- Strong customer service and communication skills
- Excellent troubleshooting and documentation capabilities
- A proactive and team‑oriented approach
Technical Skills
Experience across a broad range of technologies, including:
- Microsoft 365 Administration
- Active Directory
- Microsoft Exchange
- Microsoft Azure
- Windows Server Administration
- LAN/WAN networking
- DNS, DHCP, Routing and VPN technologies
- Desktop and laptop deployment and imaging
- VoIP and mobile device support
- Dell and Apple/Mac hardware environments
What's on Offer?
- Competitive salary package
- Stable permanent position
- Modern office environment with onsite parking
- Exposure to a broad technology stack
- Opportunity to contribute to projects and continuous improvement initiatives
- Supportive, collaborative and people‑focused culture
- Ongoing career development and career progression opportunities
If you're a customer‑focused IT professional looking to take the next step in your career with a growing organisation, we'd love to hear from you.
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📌 IT Support Analyst (New South Wales)
🏢 Reo Group
📍 New South Wales
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