About the role:

ZOODESIGN is a certified Canva agency and implementation partner regularly working with publicly listed companies and Australia's biggest brands. When an organisation buys Canva Enterprise, we are the team that takes them from signed contract to a workforce that genuinely uses it well. Every client runs through a pre-built implementation program that carries a business from purchase through to self-sufficient. You are never starting from a blank page. What changes each time is the organisation, its people, and its problems.

We are looking for the next team member to help run that program, leading implementations for large Australian organisations. This is a small team in big rooms; you will present to enterprise stakeholders, run sessions, provide consultation & support, and watch your advice change how thousands of people work, without waiting years for the privilege.

We're a vibrant, rapidly growing team headquartered at the UOW Innovation Campus (South of Sydney), working with teams right across Australia and abroad. Our ambition is to be the partner Australia's biggest companies call first, and that ambition sets the tempo here.

What you will be doing:

- Teaching, live: You will run the training sessions, mostly online, teaching real users how to work in Canva. You will be the person people learn from, so being able to move calmly around the platform and demo as you talk is essential. You will of course receive training on the content.
- Getting the technical foundations right: Every implementation has a technical layer: single sign on, claiming and verifying company domains, and consolidating or migrating existing accounts. So you will need to be someone who enjoys getting your head around a platform properly, then explaining it plainly.
- Advising, not just delivering:



Large organisations rarely struggle with buttons. They struggle with change, and require consultation and support to meet their unique needs. You will give strategic direction on how a business should structure its teams, folders and permissions, how work should flow and get approved, and how to bring thousands of people along without losing control of the brand. This consultation is the part clients value most.
- Building AI design capability: Canva's AI design tools are moving quickly and organisations want real guidance on how to use them well, how to leverage integrated AI solutions, and where to draw the line. If you like being early on something and then teaching it to others, there is a lot of room here to build something of your own, and our quarterly ZOO Days give you paid, dedicated time to do exactly that.

What we need:

Persistent energy and a fast pace. You will have multiple implementations running at once, each at a different stage, with its own stakeholders and surprises, and you will need to hold all of it without dropping threads. This is not the role if you want a clearly mapped process, one thing at a time, at a cruisy pace. It is the role if you are energised by variety, comfortable with ambiguity, pick things up fast and enjoy presenting.

You will also bring:

- Real confidence presenting, demoing and teaching live to stakeholders
- A strong aptitude for learning platforms, even if your background is not technical




- The composure to stay clear and useful when a live session goes sideways
- Excellent written and verbal communication
- Curiosity, and the discipline to go and find the answer yourself
- An appetite for owning your role end to end

We are hiring for aptitude, not for Canva expertise. We will teach you the platform, the program and the technical detail.

How the role sits:

You will focus on training, consultation, support, delivery, and setup. Our account management team owns the day to day client relationship and scheduling, and our Studio design team builds the brand kits and templates, so you can concentrate on leading best-in-class implementations and setting up each client's workplace.

How we look after you:

- Four extra paid days off a year, on top of annual leave: your birthday off, one self-declared public holiday (grand final, festival, a day of nothing, your call), and two days of life leave for life's admin, so your annual leave stays for actual holidays.
- ZOO Days: one paid day each quarter to go deep on Canva and AI. Build, learn, prototype, then show the team what you made.
- Canva events, here and overseas: as a certified partner, we're regularly in the room at Canva training and events in Australia and internationally.

How hiring works - 5 Simple Steps:

- Apply with your CV and a short note on why this pace & presenting suits you (no cover-letter essays),
- A 45-minute intro chat
- One-hour challenge to show us how you think
- A practical conversation with the team built around real scenarios
- An offer.

The details:

- Permanent, hybrid within Australia
- Full time (negotiable)
- Sessions are mostly delivered remotely
- You will work closely with Canva, our Studio, and account management teams

📌 Implementation Manager (Canva Enterprise) (Australia)
🏢 ZOODESIGN
📍 Australia