Company Description

easyAML is a dedicated AML/CTF compliance partner designed for Australian small and medium-sized businesses, particularly those impacted by Tranche 2 reforms. The platform is an end -to -end solution, Risk assessment, AML programme generation, KYC and KYB, ongoing monitoring, staff training, reporting and audit access all connect, so each step feeds the next. We're ISO 27001 certified, Australian-hosted and Australian-operated, with our support, compliance and operations teams based here and working to AUSTRAC's framework as it evolves.

Our platform supports sectors such as real estate, legal, accounting, and other affected industries by making compliance clear, manageable, and less stressful. It is continuously updated to align with AUSTRAC requirements and focuses on giving time-poor businesses a credible partner and a straightforward path through complex regulatory demands.

About the role

We're looking for an AML professional who is equally comfortable in the regulation and in the system. This is a hybrid role sitting between our Customer Service team, our Compliance function, and our Development team. You'll be the escalation point when a customer or CS agent hits something that needs AML/CTF judgement, a deeper understanding of how our compliance application works, or a technical fix.

Day to day, you'll resolve escalations, distinguish genuine compliance issues from application bugs, provide practical workarounds so the business keeps moving, and translate confirmed defects into clear, prioritised tickets for Development. You'll be the person who understands both what AUSTRAC expects and why the platform is behaving the way it is.

Please note the location is onsite a minimum of 3 days a week and candidates should consider how comfortable they are with commuting to our office in Perth. We do have flexible working arrangements.





While candidates who are interested in relocating can be considered, we do not offer relocation packages.

What you'll do

- Own escalations from the Customer Service team relating to AML/CTF, KYC/CDD, transaction monitoring, and compliance-application behaviour.
- Investigate whether an issue is a regulatory/process matter, expected system behaviour, a configuration problem, or a genuine bug — and respond appropriately.
- Provide clear, compliant workarounds to unblock customers and internal teams while permanent fixes are in progress.
- Reproduce, document, and triage defects, then raise well-specified tickets and liaise with Development through to resolution and verification.
- Act as the translation layer between compliance requirements and technical implementation — turning regulation and edge cases into requirements Development can build against.
- Maintain knowledge-base articles, runbooks, and FAQs so common escalations can be handled at first contact.
- Monitor recurring issues and feed insights back into product, process, and training improvements.
- Support UAT and regression checks when compliance-related changes are released.

What you'll bring

Essential

- Solid working knowledge of the AML/CTF Act, Rules, and AUSTRAC obligations (reporting, KYC/CDD/ECDD, transaction monitoring, SMRs/TTRs).
- Experience in an AML, financial crime, or compliance operations role.
- Genuine technical aptitude — able to navigate a compliance/case-management application, read logs or data, identify patterns,



and recognise a bug versus expected behaviour.
- Proven ability to write clear defect reports and requirements, and to work effectively with developers or technical teams.
- Strong problem-solving and communication skills, and the judgement to know when a workaround is acceptable and when it isn't.

Highly regarded

- Experience with AML/transaction-monitoring or case-management platforms (e.g. Actimize, SAS, Napier, ComplyAdvantage, or similar).
- Familiarity with SQL, APIs, ticketing tools (Jira/ServiceNow), or basic data analysis.
- Exposure to Agile delivery and working alongside a product/engineering team.
- Relevant certification (e.g. ACAMS, or an AML/CTF qualification).

Why this role

You won't be boxed into either "compliance" or "tech" — this role is valued precisely because it bridges both. You'll have real influence over how our compliance platform evolves, direct lines into Development and Compliance leadership, and explicit impact on customer experience and regulatory outcomes.

You'll get

- Work on projects you’ll be proud of.
- Career development and engagement is a top priority; we want to invest in you!
- Work-life balance – Flexibility is in our DNA, don’t let work get in the way of life.
- Be empowered to make decisions and bring your ideas; you’re the expert!
- Push the boundaries, continuous learning and discovering new ways of doing things.
- Rub shoulders with thought leaders in the industry collaborate with a sensational team.
- We create digital products that people love and that matter.
- 4 weeks annual leave
- Gifted 3 days extra leave between Christmas and New Year
- Competitive salary
- Health and wellness activities

Details

- Location: Perth, WA
- Employment type: Full-time / permanent
- Reports to: CEO
- Salary: $110-130k + superannuation

📌 AML Systems & Escalations Analyst (City of Perth)
🏢 easyAML
📍 City of Perth