Job Description

Pullman Melbourne on the Park is seeking a highly experienced Bar Manager who will be responsible for overseeing the daily operations of a bar, ensuring profitability, excellent customer service, and compliance with laws and safety standards.

Responsibilities

- Lead day‑to‑day F&B; Bar outlet operations during rostered shifts, ensuring seamless service in line with Pullman brand standards.
- Be a visible, hands‑on presence on the floor, setting the pace of service, supporting peak periods and resolving operational issues in real time.
- Deliver warm, anticipatory service, proactively manage guest feedback and complaints, and take ownership of service recovery.
- Supervise, coach and motivate F&B; team members, including allocating sections, monitoring performance during service and providing on‑the‑job training and briefings.
- Champion a safe, inclusive and respectful workplace aligned with Accor values, supporting engagement, recognition and team communication.
- Support onboarding of new team members and ensure all staff adhere to grooming, attendance and conduct standards.
- Ensure compliance with OH&S;, food safety, and responsible service of alcohol (RSA) requirements, including incident reporting and escalation.
- Maintain high standards of cleanliness, mise‑en‑place, and Bar Outlet presentation, including daily walk‑throughs and checklists.
- Oversee cash handling, end‑of‑shift and daily bar operations to ensure profitability, high customer service standards and compliance with safety laws.
- Lead and motivate the F&B; team while maintaining high standards of cleanliness and presentation.

About the Candidate

Bar Operations Management, Team Leadership, Customer Service, Staff Coaching, Inventory Control, Revenue Growth, Upselling, OH&S; Compliance, Food Safety, RSA Compliance, POS Systems, Microsoft Office,



Conflict Resolution, Staff Onboarding, Financial Reconciliation, Professional Grooming, POS accuracy, and basic stock control (voids, transfers, wastage, mini stocktakes as delegated). Actively support achievement of revenue targets through upselling, menu knowledge and driving average check and covers, while managing wage cost during shifts.

Qualifications

- Previous experience as an F&B; Supervisor, Assistant Manager or Duty Manager in a 4‑5‑star hotel or high‑volume bar environment.
- Proven experience leading a team during busy service periods, with strong floor presence and confidence in managing guest issues.
- Current Victorian RSA and working rights in Australia; additional food safety certification is highly regarded.
- Robust product knowledge across wine, cocktails and contemporary dining, with the ability to train others and support upselling.
- Demonstrated understanding of OH&S;, food safety and RSA obligations in a hotel environment.
- Competent with POS systems and basic Microsoft Office; exposure to hotel PMS and events systems is an advantage.
- Availability to work a rotating roster including mornings, evenings, weekends, public holidays and major event days at the MCG.
- Excellent communication and interpersonal skills, with a calm, solutions‑focused approach under pressure.
- Impeccable grooming and professional presentation aligned with Pullman standards.

Benefits

- Discounted car parking right on site.
- Exclusive deals on food and beverage.
- Global Accor family and friends room rates and additional staff discounts at Accor hotels worldwide.
- Career development, world‑class training and opportunities to advance across our global network.

Work Environment

Job Category: Food & B​everage
Job Type: Permanent
Job Schedule: Full‑Time
Compensation: AUD 85,000 – 95,000 per year

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