Event Cinemas Mt Gravatt, Westfield Mt Gravatt, Upper Mount Gravatt, Queensland, Australia

Title

Cinema Employee Level 3

Position Overview

- Competent in Levels 1 and 2.
- Provides supervision and assists with training levels 1 and 2 within a designated area.
- Supervises 4 or more level 1 and 2 employees within a designated area.
- A team leader appointed in a designated area, responsible for coordinating, organising and allocating work, materials, and equipment in an efficient and effective manner.
- Undertakes problem solving using knowledge and skills for this level.
- Works to complex instructions and procedures and is responsible for work undertaken.
- Delivers elevated customer service while executing a diverse range of tasks related to supporting the operation of an entertainment complex.
- May include a team member who has completed Bio-Box training (at Classification Level 2) and attained the required competence as a Bio-Box Operator.

Cinema Worker Level 3 Key Accountabilities

- General
- Continuously monitoring and consistently delivering customer service at the highest possible standard within a cinema department, ensuring a positive and exceptional experience for patrons.
- Effectively address and handle customer feedback within the cinema department, ensuring prompt resolution while maintaining a positive customer experience.
- Provides supervision and training to level 1 and 2 employees in designated area, fostering a cooperative and supportive work environment.
- Provides team members with clear direction and coaching in tasks, and towards departmental goals and targets. Actively supports and drives business goals and values within designated area.
- Allocates tasks efficiently to 4 or more level 1 and 2 employees in designated area. Ensures team efficiency and timely execution of tasks or processes.
- Actively contribute to and participate in all cinema campaigns relevant to the designated area.



Ensures a collaborative approach to promotional activities.
- Supervise thorough and precise opening and closing procedures for the designated area, ensuring a systematic and secure transition between operational phases.
- Demonstrate a conscientious awareness of and adherence to fire and emergency training and procedures.
- Support team proficiency in cash handling, ensuring accuracy, security, and compliance with established financial protocols. May support primary cash preparation, ensuring accuracy and adherence to established financial protocols.
- Supports general administration tasks efficiently and promptly, contributing to the smooth operation of daily business activities.
- Implementation of policies and procedures.
- Implementation of quality control techniques.
- Maintains solid operational and product knowledge within designated area.

- Bio-Box

- Identify projection room equipment including audio equipment, TMS, LMS, BMS, workstation, projectors, film formats.
- Monitor and rectify issues with sound, focus/framing in auditoriums, supporting a high standard of content presentation.
- Content management including DCP-delivery and ingest via physical hard drives, IP delivery & satellite delivery.
- Monitor the delivery of alternative content including live satellite streaming and special event screenings. Rectify any issues as appropriate to skill and knowledge at this level.
- TMS daily scheduled session check.
- Audio Video content requirements for Conference and Events (AV equipment, laptops, audio format changes etc.).
- Knowledge in film programming.




- General maintenance within the cinema complex as appropriate to skill and knowledge at this level.

KPI’s

- Customer feedback through NPS results and in-person.
- Achieve an elevated level of competence in cash handling.
- Food and beverage prepared and served to a high standard and in a timely manner.
- Stocktake variances within accepted company guidelines.
- Departmental results are in line with company targets.
- Effectively executes training according to company policies and procedures.
- Effectively undertakes team leadership through coaching in the spirit of collaboration and support of fellow employees.

Skills and Experience

- Minimum of 6 months of experience at Cinema Employee Level 2.
- Competent in basic Maths and English.
- Competent in all FOH departments.
- Competent in cash handling.
- Displays leadership ability.

Behavioural Capabilities

- Customer Focused: Dedicated to delivering excellence in customer sentiment. Continuously strives to improve customer sentiment.
- Team Oriented: Focused on creating a team‑oriented workplace which fosters collaboration between colleagues.
- Behavioural Capability: Proficient in leading and cultivating a team through effective coaching and development strategies. Good interpersonal skills and relationship building.
- Communication: Displays effective communication with all team members, customers and contractors.
- Decision Making: Ability to make on the spot, effective decisions.
- Work Standards: All tasks are completed to the highest standards. Sets exacting standards for self and others.
- Personal Presentation: Excellent personal presentation and grooming.
- Safety Awareness: A commitment to following and supporting company policies and procedures. Active participation and engagement in company health and safety procedures and initiatives.

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📌 Supervisor Cinema Worker Level 3 (Brisbane City)
🏢 Event Hospitality & Entertainment
📍 Brisbane City