Employment Type: Part time
Location: Mercy Place Mount St Josephs (Young)

Contact: Vanessa Cotton |

About the Prospect

This hands‑on role involves guiding customers through the entire admissions process. As a champion of aged care admissions and regulatory requirements, the Admissions Coordinator significantly contributes to meeting sales targets and maintaining healthy occupancy levels.

Responsibilities

- Provide prompt and courteous customer service to prospective customers, current residents, visitors, and employees.
- Manage the admissions process, including handling enquiries, engaging with referrers, conducting site tours, facilitating pre‑admission discussions, and generating resident agreements.
- Identify, promote and sell higher everyday living options that meet individual preferences and unmet needs.
- Ensure compliance with managing the customer journey through the CRM system and follow up on all leads promptly.
- Collaborate with Business Development Consultants and Service Managers to identify new referring pipelines and maintain strong referrer relationships.
- Proactively manage the enquiries pipeline to convert enquiries into sales and maintain compliance with internal systems (CRM, eCase, MAC, etc).
- Foster relationships with respite residents and their families to optimise re‑admission and permanent conversions.
- Assist families and representatives in understanding relevant Fees and Charges and Mercy Health’s admissions policies,



facilitating the completion of admissions paperwork and agreements prior to admission.
- Coordinate the “room turnover” process with site maintenance and cleaners, overseeing tasks such as carpet cleaning, painting, and setting up display rooms.
- Take responsibility for logging resident movements in eCase and liaising with Medicare as needed, such as obtaining remaining respite days.
- Conduct daily site inspections and ensure display rooms are prepared to welcome visitors.
- Discuss Healthy Ageing Services with discharging residents and link them to the appropriate business owner to maximise conversion to other business streams.
- Adhere to and champion the Mercy Health admissions processes.

Qualifications

- Resilient, compassionate, and committed to delivering exceptional patient‑centred care.
- Prior knowledge of Residential Aged Care is desirable.
- Evidence of, or in the process of obtaining NDIS clearance / Police Check.

Equal Opportunity and Diversity

Mercy Health acknowledges the Wurundjeri Woi‑wurrung peoples, traditional custodians of the land on which our head office is based, and recognises their deep connections to the land, sea, and culture. We extend this acknowledgment to the many traditional lands across Australia and pay our respects to elders past and present. Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.

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📌 Admissions Coordinator (Australia)
🏢 The Mercy Health Group
📍 Australia