ServiceNow Order Management for Telecommunications (OMT) Architect

Bridges business strategy with technical execution, designing complex, automated workflows that span product modeling, inventory management, and order fulfillment. This role ensures that OMT applications are scalable, adhere to best practices, and integrate seamlessly with Telecommunications Network Inventory (TNI), Field Service Management (FSM), and external systems.

Responsibilities

- Design product, service, and resource orders, ensuring productive decomposition and orchestration of customer orders.
- Integrate OMT with Telecommunications Network Inventory (TNI) and Field Service Management (FSM) to map actions and service specifications to change models and automate work order creation.
- Implement domain separation to segregate data across customer lines, or build custom scoped applications within the ServiceNow framework.
- Use decision builders and automation to map product, service, and resource specifications to work order templates and workflows.




- Align OMT structures with the Common Service Data Model (CSDM) to provide a solid foundation for data and process integration.
- Design the product catalog, service models, and integration points.
- Apply ServiceNow TSM best practices to establish the foundation.
- Implement workflows for orchestration using tools like Itential for ServiceNow OMT to connect with network inventory.
- Manage technical debt and ensure implementation follows ServiceNow platform standards.

Qualifications

- Deep understanding of ServiceNow OMT, TNI, and FSM modules.
- Experience in catalog modeling and product specification design.
- Expertise in IntegrationHub and REST/SOAP API for third-party integrations.
- Proficiency in designing scoped applications.
- Knowledge of the CSDM framework.
- TMF API knowledge preferred.

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📌 ServiceNow Order Management for Telecommunications(OMT) Architect (Melbourne)
🏢 Renaissance InfoSystems
📍 Melbourne