You will be a detail-oriented and organized individual to join the client team as Service Desk Technicians in a supervisory and technical role. In this role you will assess, supervise, coordinate and perform service desk operations with technicians on behalf of existing clients within the Dental Industry Australia wide.
Key Responsibilities
1. Coordinating with internal and external stakeholders to manage service requests
2. Guaranteeing the smooth delivery of IT solutions and services
3. Managing schedules & timesheets for a team of technicians and handling escalations from customers
4. Handling the reception, triage, and assignment of all onsite requests, tickets and tasks
5. Overseeing service operations and delivery and coordinating with account managers
6. Resolving remote tickets
Requirements
1. Outstanding stakeholder management skills with the capability to garner support for service management initiatives
2.
Experience working for a Managed Service Provider or Consultancy.
3. Project Management Skilled (PMP), Microsoft and ITIL certifications and ConnectWise experience beneficial
What is on offer
1. Permanent role with good pay
2. Specialised industry experience
3. Experience working for a Managed Service Provider or Consultancy.
How to apply
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Other titles for this role in other organizations might be: Service Desk Coordinator, Helpdesk Coordinator, Dispatcher, Service Desk 2IC
IT Infrastructure
(Melbourne - Hybrid (certain work from office and certain work from home days in a week))