Techforce is partnering with a well-established organisation to recruit an experienced IT Support Specialist for a permanent, full-time opportunity based in Melbourne. This is a hands‑on role suited to someone who is confident working independently, takes ownership of issues, and enjoys providing reliable Level 1/2 IT support across a broad internal technology environment.

Key Responsibilities

- Provide Level 1 and 2 support across hardware, software, systems, connectivity, and access issues
- Diagnose, troubleshoot, and resolve incidents and service requests through the helpdesk system
- Configure and deploy laptops, mobile phones, and end‑user technology
- Support onboarding and offboarding, including account setup, access removal, and device recovery
- Maintain IT assets, registers, and device lifecycle processes
- Support reporting and business visibility through Power BI
- Assist with system maintenance, patching, and general infrastructure support
- Maintain accurate documentation, service records, and asset information
- Liaise with internal stakeholders and external vendors where required

About You

- Level 1/2 IT support within a helpdesk or service desk environment




- Supporting Windows environments and end‑user devices
- Microsoft technologies including Active Directory, Entra ID, Intune, Exchange Online, Teams, SharePoint Online, and Microsoft 365
- ITSM/ticketing systems, user access, and device management
- Troubleshooting hardware, software, and basic network connectivity issues
- Power BI, including creating, maintaining, or supporting reports and dashboards

You will also be:

- Hands‑on and proactive, with a willingness to roll up your sleeves
- Comfortable working autonomously and managing competing priorities
- Someone who takes ownership and follows issues through to resolution
- A strong communicator with a practical, customer‑focused approach
- Experience with SharePoint administration, Veeam, Power Automate, Microsoft Copilot, or virtual infrastructure will be highly regarded.

What’s on Offer

- Permanent full‑time role
- Melbourne‑based position
- Broad technical exposure
- Prospect to play a key role in day‑to‑day IT operations

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📌 Information Technology Support Specialist (Melbourne)
🏢 Techforce Personnel
📍 Melbourne