Overview

ACH Group, Mile End, South Australia, Australia

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Customer Service Officer & Front Desk Agent positions – ACH Group, Mile End

Join a leading not-for-profit organisation in aged care and make a real difference!

About ACH Group

For over 70 years, ACH Group has enriched the lives of older South Australians. With over 1,900 dedicated staff, we create good lives for our customers across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams.

About the Roles

Customer Service Officer

- Roster: Full time across 7 days between 6:30am – 6:00pm
- Be the first point of contact for internal and external customers, delivering exceptional service over the phone
- Focus on "one call" resolution, connect customers to appropriate services and complete administration tasks.

Front Desk Agent

- Roster: Full-time, Monday to Friday, 8:30am – 5:00pm
- Greet and welcome visitors professionally
- Manage phone calls, emails and general enquiries
- Maintain office supplies, assist with data entry and special projects

What We’re Looking For

- Outstanding Customer Service Skills – proven experience in delivering exceptional service
- Great Communicator – excellent verbal and written communication skills
- Tech-Savvy – intermediate computer literacy and ability to use various software




- Highly Organised – able to juggle tasks in a fast-paced environment
- Positive & Approachable – a friendly, proactive attitude and willingness to learn

Requirements

- A current Police Check for unsupervised contact/vulnerable groups (less than 12 months old upon commencement)

What We Offer

- Career development with in-house upskilling and external learning opportunities
- Friendly and inclusive culture supporting diversity and well-being
- Salary packaging up to $15,900 per annum to reduce tax
- Employee benefits program including discounted health insurance (BUPA)
- Free flu vaccinations, well-being programs, and recognition initiatives

How to Apply

Hit Apply Now or visit our website for more details. ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.

Job Details

- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Other
- Industries: Individual and Family Services

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We are an equal opportunity employer and value diversity in our workforce.

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