About The Organisation:

It is the government entity responsible for overseeing a nation's external engagements, supporting citizens internationally, and coordinating global partnerships and responses.

About The Role:

This organisation is seeking an experienced APS4-5 Administration or Client Service professional with strong communication, organisational and problem-solving skills to join a high-performing team.

Level/Classification:

APS4-5

Contract Type:

Labour Hire

Contract Duration:

12 Months + 12 Months extension

Location:

Canberra, ACT

Indicative Rate:

$59.00 - $69.00 Per Hour + Super

Requirements:

- MUST have a minimum NV1 Security Clearance held prior to commencement
- Ability and willingness to Undergo Police Check
- Selection Criteria Response

Key Responsibilities:

- Act as the first point of contact for client enquiries via phone, email and face-to-face.
- Provide accurate advice in line with relevant policies, procedures and service standards.
- Receive, assess and process applications, ensuring information is complete and accurate.
- Maintain accurate client records and update internal systems.
- Liaise with internal and external stakeholders to progress and finalise administrative processes.
- Support activities involving external service providers and government agencies.




- Process sensitive information and external checks in accordance with security requirements.
- Prepare clear and accurate documentation for delegate review and approval.
- Assist with the development and maintenance of standard operating procedures.
- Contribute to process improvements, projects and operational activities.
- Provide administrative support across the team and undertake other duties as directed.

Essential Skills & Experience:

- To be successful in this role, you will demonstrate:
- Experience in client service, administration or application processing.
- Strong communication, organisational and time management skills.
- High attention to detail and sound problem-solving abilities.
- Experience interpreting policies or procedures.
- The ability to manage competing priorities in a fast-paced environment.
- Robust stakeholder engagement skills and the ability to work independently and within a team.
- A proactive approach to continuous improvement.

Desirable Experience:

- Certificate III or IV in Government (desirable but not essential).
- Experience working with security clearance vetting processes.
- Knowledge of the Australian Government Protective Security Policy Framework (PSPF).
- Previous experience within a government or highly regulated environment.
- Experience managing sensitive or confidential information.

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📌 Client Service and Administration Officer (Canberra)
🏢 Ignite
📍 Canberra