About the job Application Support Analyst

Job Description ofApplication Support Analyst in Sydney:

Technical Skills

- Working experience of supporting applications in
- Windows
- MS SQL
- JBOSS/Java
- Trade operations functional knowledge
- Control-M, MQ
- Support experience
- Ability to read code and debug is required.
- Experience range: 5-10 years

Qualifications or Certifications

Must-Have/Mandatory:

- Good analytical & troubleshooting skills
- Ability to work under pressurized environments
- Good communication (Oral, Verbal & Written) skills
- Set of Technical skills mentioned above
- Self-driven, proactive team player
- Ability to troubleshoot and think outside the box to resolve rarely seen problems.
- Participation in on call roaster.
- Knowledge of trade operations, Documentary Collections, Documentary Credit, Trade Finance and Guarantees

Positive-to-Have/Desirable:

- Relevant certifications
- ITIL/ production support background
- Interpersonal skills
- Tools like ServiceNow.
- AppD, Splunk

Key Responsibilities

- Day to day support of international trade applications, including working with the Business Support team to resolve issues within trade apps and in the overall environment.
- Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & realtime),



reporting, and overall environment issues
- Respond to queries from interfacing systems (both external and internal), assist in resolving data, connectivity, and reconciliation issues.
- Complete audit requests (internal and external) in a timely manner
- Involvement in trade applications project work and participation in operational readiness, ensuring the integrity of the Production environment is maintained and kept as priority over all else
- Investigate and develop fixes for small bugs or functionality issues.
- Incident and Problem management.
- Investigate and resolve tickets in agreed timeframes and ensure all tickets are correctly documented.
- Change management Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments.
- Resolution of major incidents in a time-sensitive environment
- Ensure the batches are completed as per SLA and the system is up to date by the start of the next business day.
- Monitoring of maintenance and capacity (DB sizing, file system sizing/archiving/retention/cleanup, server resources)
- Participate in disaster recovery, develops improvement for performance availability and reliability.

#J-18808-Ljbffr

📌 Application Support Analyst (City of Sydney)
🏢 Pyramid Global Technologies
📍 City of Sydney