At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow. VicRoads empowers our people to learn and grow - focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving. VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf. We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety.

Annual salary range: Commensurate with experience Employment type: Full Time - Permanent Usual work location: 180 Lonsdale Street, CBD / Work from home

About the opportunity

Reporting to the Chief Operations Officer and operating as a key member of the senior leadership team, this role will lead a diverse and enterprise-wide portfolio spanning Product Management, Customer Experience, Experience Design, Service Design, Digital Channels, Registration & Licensing, support for Custom Plates and Data Products portfolios. This is a rare opportunity to influence strategy at scale and create meaningful outcomes for customers, frontline employees, government stakeholders and shareholders. You will be responsible for defining and executing the long-term Product & Experience vision, driving digital transformation, growing organisational capability, and embedding modern product-led ways of working across the business. As Group Head Product and Experience you will shape Enterprise Strategy, champion customers, build modern product capability, lead transformation and Innovation and develop high-performing teams.

About you

You are an accomplished executive leader who combines strategic thinking with a deep passion for customers,



products and transformation. You'll bring:

- Significant experience leading large-scale product, customer experience, digital or transformation functions.
- Proven success managing complex portfolios and enterprise-wide initiatives.
- Strong commercial and financial acumen.
- Demonstrated ability to deliver measurable customer, operational and commercial outcomes.
- Expertise in Product Management, Customer Experience, Service Design and Digital Transformation.
- A track record of building and leading high-performing multidisciplinary teams.
- Outstanding stakeholder engagement and influencing capability.
- Experience working across complex and highly regulated environments.

Innovation powers progress, but it doesn’t come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we're proud our workforce reflects the community we work for.

What we offer

- Salary packaging
- Fitness Passport & discounts to hundreds of retailers
- Opportunities for professional and personal development
- Adaptable working arrangements and family-friendly practices, including 16 weeks paid parental leave

Please note applications close 11.59pm Sunday 9th August 2026.

VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence.





Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.

VicRoads has a single and simple purpose - to keep Victorians moving safely and smoothly. As an organisation we believe innovation powers progress - of our people and Victorian communities. Our work matters. Victorians trust us with their safety, with critical moments in their lives and their livelihoods. And it's with innovation, purpose, inclusivity, and collaboration that we make a difference, and that we progress.

VicRoads Registration and Licensing Services (RLS) is on a pivotal transformation journey, with a dedicated focus on placing customers at the heart of everything we do. We're committed to modernising our operations and expanding our service offerings to meet customer needs. At the core of our business, we manage the essential services of vehicle registration and licensing and our goal is to simplify interactions with VicRoads RLS, making our services more accessible and user-friendly. We're also expanding our custom plate offerings and developing value-added products and services for those using and supporting our road networks.

In August 2022 VicRoads embarked on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie to operate and modernise registration and licensing services on its behalf. The joint venture is a 40-year partnership where the Government retains ownership of VicRoads, and continues to control regulation, policy, data, and privacy provisions for VicRoads Registration and Licensing. The Government sets pricing and collects the revenue for essential registration and licensing fees, whilst also maintaining its roads and safety responsibilities.

Our organisational values steer our actions, decisions, and behaviours as we progress on our path of transformation - innovating to keep Victorians moving.

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📌 Group Head Product and Experience (Melbourne)
🏢 VicRoads
📍 Melbourne