At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

Job Description

We are seeking an experienced Technical Business Analyst for an initial 3-month contract to support the implementation and optimisation of ServiceNow within a large and complex enterprise environment. Working closely with business stakeholders, technology teams, and external vendors, you will be responsible for gathering and documenting business and technical requirements, analysing current-state processes, and translating business needs into fit-for-purpose ServiceNow solutions.

This role will play a key part in facilitating workshops, conducting gap analysis, supporting process redesign, and ensuring the successful delivery of ServiceNow capabilities aligned with organisational objectives. The successful candidate will also contribute to testing activities, stakeholder engagement, change impact assessments, and the development of project documentation to support implementation, user adoption, and ongoing operational success.

Qualifications

- Proven experience as a Technical Business Analyst delivering enterprise technology projects.
- Demonstrated experience supporting ServiceNow implementation, enhancement, or transformation initiatives.
- Solid skills in requirements elicitation, analysis, and documentation, including functional and non-functional requirements.
- Experience facilitating workshops and engaging with diverse business and technical stakeholders.




- Ability to analyse and redesign business processes, identify gaps, and recommend practical solutions.
- Experience developing user stories, process maps, workflows, use cases, and acceptance criteria.
- Knowledge of Agile, Waterfall, or hybrid project delivery methodologies.
- Strong communication, stakeholder management, and problem-solving skills, with the ability to bridge business and technical teams effectively.

Additional Information

Why join us

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time.

- paid parental leave
- initiatives focused on your well-being and discounted health insurance
- discounts on various products and services and be regularly recognised and rewarded for high performance
- we are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform
- no matter where you are in your career, we offer meaningful work and opportunities for growth

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment.

We actively support and encourage people with disability to apply.

Work rights and background checks

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.

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📌 Technical Business Analyst (Brisbane City)
🏢 Ncs Group Australia
📍 Brisbane City