VSG’s Professional Services Team is delivering a major ICT Organisational Uplift project in which we have been directly invited with Defence to build and uplift their ICT systems and support organisational elements

We are seeking NV1, NV2 and TS PV cleared, ITSM/ITIL Professionals to join our award-winning team in delivering Intelligence, Surveillance and Reconnaissance (ISR) capability.

This is a multi-year & multi-million-dollar engagement in which Vertical Scope Group are current incumbents and have been delivering for a number of years. We are seeking professionals nationally to join and be based in Canberra to augment our existing team working within the workplace.

About You:

- 10+ years in ICT / IT Operations, including large-scale transformation leadership
- Strong expertise in ITSM
- Experience in establishing and continuously improving contemporary ICT governance in a complex environment
- Demonstrated change management leadership
- Experience in government environments, ideally within Defence and/or National Intelligence Communities
- Active NV1, NV2 or TS PV Security Clearance
- Canberra based
- Proficient in business intelligence tools, e.g. Power BI and Tableau. Understanding of ITIL processes and procedures is considered advantageous.

About the Role:

- Developing and implementing processes to achieve service level management
- Improving IT service availability and user experience
- Enabling the continuous improvement of core ITIL Practices including Incident Management, Change Enablement, Service Catalogue, Monitoring & Event and Measurement & Reporting.
- Build and sustain relationships with a range of stakeholders.




- Work collaboratively with stakeholders to identify their needs, reach agreement on the business objectives and gain commitment to achieving results.

Why Join Vertical Scope Group:

As a 100% Australian-owned and operated consultancy with highest level government defence membership, we've built a reputation as a trusted partner delivering impactful ICT and Cyber solutions to the nation’s most critical programs.

Vertical Scope Group is an award-winning, security-cleared ICT and Cyber specialist with over a decade of experience delivering end-to-end consulting, professional services, and recruitment solutions to the Commonwealth and industry.

- 2025 Australian Owned Business of the Year
- 2025 RCSA Excellence in Diversity, Equity, Inclusion & Belonging
- 2022 RCSA Excellence in Client Services
- 2021 RCSA Excellence in Social Purpose

We're proud to support multiple frameworks, including:

- ICT Provider Arrangement (ICTPA)
- Defence Science & Technology Group (DSTG)
- NSW TAS SCN0012
- BuyICT and People Panel 1&2 (APS1 - SES Band 3, and Board Placements)

Our work helps shape and sustain the sovereign workforce that underpins Australia's security, capability, and competitiveness.

Diversity & Inclusion

We proudly welcome applications from:

- Aboriginal and Torres Strait Islander peoples
- People from culturally and linguistically diverse backgrounds
- People with disabilities

At VSG, we believe diversity strengthens capability - and that our people are our greatest asset.

Vertical Scope Group values diversity and encourages applications from veterans, Aboriginal and Torres Strait Islander peoples, and individuals from culturally and linguistically diverse backgrounds.

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📌 ITSM/ITIL Professional (Canberra)
🏢 Vertical Scope Group
📍 Canberra