JobThe Strategic Account Manager owns the long-term success, retention, and commercial growth of the company's largest and most complex enterprise client accounts. Acting as a trusted commercial advisor, the role focuses on building deep, multi-stakeholder relationships at the executive level to align software solutions with overarching client business goals. The position holds high responsibility for managing renewal risks, mitigating revenue churn, and driving expansion opportunities across a high-impact portfolio. Operating with a high degree of autonomy, the role ensures strategic value delivery and complex problem resolution to maximize client net revenue retention.What You’ll DoDrives the long-term retention and commercial growth of a high-value portfolio consisting of the company's most complex enterprise client accountsEstablishes and shapes deep, multi-stakeholder relationships at the executive level to anchor the business as a core strategic partnerDevelops and executes comprehensive joint success plans that tie platform value directly to client financial and operational objectivesLeads structured business reviews to consistently demonstrate return on investment and uncover strategic expansion pathwaysOwns and mitigates portfolio renewal risk by accurately forecasting outcomes and coordinating cross-functional mitigation frameworksInfluences portfolio expansion by identifying and driving upsell, cross-sell, and advanced technology adoption initiativesManages complex,



multi-stakeholder commercial negotiations to maximize net revenue retention and secure portfolio valueChampions the client's voice internally by partnering with product and operational leadership to resolve complex systemic issuesDesigns replicable account management playbooks and strategic frameworks to uplift collective team capabilities and portfolio healthOversees the maintenance of high-integrity commercial records, pipeline metrics, and data tracking to inform executive decision-makingThis job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.What You’ll BringExecutive presence with the ability to influence and persuade senior leadership and C-suite stakeholdersAdvanced commercial acumen with a proven ability to model return on investment and tie software capabilities to business outcomesStrong negotiation and contract management skills to navigate multi-stakeholder commercial environmentsExceptional cross-functional orchestration capabilities to align internal resources around client needsData-driven analysis skills to evaluate portfolio health metrics and identify expansion opportunitiesComplete knowledge and full understanding of enterprise account management and customer success methodologies within a SaaS frameworkDeep understanding of operational workflows, efficiency gaps,



and technology integration in complex organizational structuresUnderstanding of net revenue retention strategies and proactive risk-mitigation frameworksWhat We Can Offer YouNovated leasing via salary packagingEmployee Assistance Program (24/7 confidential support on relationships, bereavement, finances)Generous Parental Leave ProgramPaid Volunteer Leave DaysPublic Holiday Exchange SchemeTalent Referral Program – get rewarded for referring a friend to join our team!Casual dress and relaxed office environmentFun team camaraderie and eventsOpportunities for career progression and developmentDiverse training & internal networking opportunities across all of our product linesService recognition awardsClick here to find out more about working at Simpro Group!Our Core ValuesWhile experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very key to us:We Are One TeamWe Are Customer CentricWe Are Growth MindedWe Are AccountableWe Celebrate SuccessSimpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .Visit simprogroup.com/au/company/careers to learn more about us and our values.We would like to take this opportunity to thank all candidates for their application.Please note, no agencies will be accepted in the recruitment of this role.
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📌 Strategic Account Manager (Melbourne)
🏢 Simpro
📍 Melbourne