- Full-Time (35hpw) Temporary to 30 Sept 2027
- Salary Range $105,986 - $124,957pa + super
- Parramatta or Sydney CBD location with hybrid working (1-2 office days)

About the team

The Technology Services & Platform team is a collaborative and forward-thinking group focused on delivering secure, scalable, and high-performing digital platforms. The team fosters a culture of innovation, continuous learning, and shared ownership, where individuals are empowered to contribute ideas and drive improvements. Team members benefit from exposure to modern DevOps practices, access to leading technologies, and opportunities for professional development. The team plays a critical role in enabling high-quality digital services across NSW, providing meaningful and impactful work, flexible working arrangements, and solid career progression pathways. The team is dedicated to delivering reliable, secure, and high-performing enterprise platforms that enable seamless workforce management and support the delivery of broader digital services across NSW.

About the role

You will play a pivotal role in stabilising operations, streamlining processes, strengthening governance, and enhancing the overall user experience, directly supporting DCS's vision of delivering trusted, customer-focused digital services. The role involves navigating platform complexity, ensuring timely updates and compliance, and addressing areas where specialised UKG expertise is required.

Key responsibilities

- Monitoring system performance and ensuring platform availability
- Managing user access, onboarding, and role-based permissions
- Troubleshooting incidents and resolving platform issues
- Liaising with the UKG vendor on updates, defects, and enhancements
- Testing and implementing system updates and changes
- Conducting security checks and ensuring compliance




- Maintaining documentation and reporting on system performance
- Identifying opportunities for automation and process improvement

We are seeking someone who is collaborative, adaptable, and detail-oriented, who demonstrates:

- Hands-on experience with UKG Pro
- Strong system administration and troubleshooting skills
- Experience managing vendor relationships and updates
- Knowledge of cloud platforms and security best practices
- Ability to proactively manage incidents and prioritise effectively
- Strong communication and stakeholder engagement skills
- Experience with automation and process optimisation
- Ability to work within a fast-paced environment
- Commitment to occasional out-of-hours work during system updates or incidents

To be considered for roles in the NSW public sector, applicants must:

- Be NSW residents or in the process of relocating to NSW
- Hold appropriate working rights for the type of employment offered - Fixed Term roles require valid work rights for the full duration of the role

Our recruitment process

Our recruitment and assessment process is merit based. For this recruitment we will be conducting a minimum of three interview and assessment stages that form a comparative process. This will include:

1. Panel behavioural interview
2. Presentation
3. Skills Assessment
4. Reference checks

Support office roles will be headquartered across McKell and Parramatta.



We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.

Further Information

Salary Grade 7/8, with the base salary for this role starting at $105,986 base plus superannuation

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date

10am, Wednesday 5th August 2026

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact .

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

#J-18808-Ljbffr

📌 UKG Pro WFM Administrator (City of Sydney)
🏢 NSW Department of Customer Service
📍 City of Sydney