About the Role

As an Application Delivery Manager (ADM) within our Applications Management team, you’ll be the single point of accountability for end-to-end Application Services delivery across a diverse and complex application landscape. You’ll coordinate senior application management resources and drive service quality, operational stability, and continuous improvement outcomes across engagements.

Responsibilities

Service Delivery Leadership

- Own delivery of application services across the engagement landscape
- Ensure SLA compliance across incident, request, and change management
- Lead service performance, reporting, and governance cadence

Coordination & Oversight

- Coordinate workload across application groups and resolve cross-functional dependencies
- Drive major incident (P1/P2) coordination ensuring rapid restoration
- Oversee prioritisation and alignment with business‑critical applications

Stakeholder & SIAM Interface

- Act as the primary interface to stakeholders and service owners
- Coordinate with Cloud, Network, EUC, and vendors to ensure seamless service
- Support SIAM governance and cross‑service‑line outcomes

Change, Release & Lifecycle Governance





- Oversee execution of minor changes, patching, and upgrades
- Ensure lifecycle planning (patching, upgrades, vendor alignment) is delivered
- Govern risk, compliance, and audit requirements

Continuous Improvement

- Drive proactive improvements (automation, performance tuning, defect reduction)
- Leverage AI/automation (e.g., triage, pattern detection) to improve efficiency
- Lead problem management and root cause initiatives

Qualifications

Required experience:

- 10+ years in application service delivery or managed services
- Solid ITIL-based service management expertise
- Experience managing multi‑vendor/cloud enterprise environments
- Proven leadership of distributed/global teams
- Excellent stakeholder engagement and commercial awareness

Nice to have:

- Experience in project management (Agile, Prince2, PMP)
- Familiarity with automation frameworks and service delivery innovation
- ITIL V4 certification
- Business operations or managed services experience
- Construction industry/applications preferred

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📌 Application Delivery Manager | SYD (City of Sydney)
🏢 Datacom
📍 City of Sydney