Home Migration Services is a dynamic and successful Migration Consultancy firm.
About the role
We are seeking a Migration Support Officer who can provide assistance to our team of migration agents and case managers to prepare a variety of visa applications.
The candidate must be able to work in a proactive fast‑pace team and coordinate work under pressure.
Key responsibilities
- Assist Case Managers and RMAs with allocated visa and nomination cases
- Prepare and complete visa, nomination, and sponsorship application forms under supervision
- Draft supporting statements and application summaries as instructed
- Upload applications and supporting documents via ImmiAccount and other online systems
- Request, receive, and organise client documents according to visa checklists
- Verify documents for completeness, consistency, and compliance
- Maintain accurate digital and physical client files
- Track missing documents and follow up with clients and third parties
- Communicate with clients regarding document requests, timelines, and application progress
- Liaise with employers, accountants, skills assessing authorities, and other stakeholders
- Draft professional correspondence including emails and standard letters
- Respond to routine client enquiries under supervision
- Monitor ImmiAccount for requests, updates, and correspondence
- Assist in responding to Requests for Further Information (RFI) and s56 requests
- Track application status and update internal systems accordingly
- Update CRM or case management systems with accurate case notes
- Monitor application milestones, deadlines, and expiry dates
- Assist with reporting on application progress and KPIs
Essential skills
- Strong written and verbal communication skills in English
- Excellent attention to detail and high level of accuracy
- Robust organisational and time‑management skills with the ability to meet deadlines
- Ability to manage multiple cases simultaneously in a fast‑paced environment
- Professional and client-focused communication style
- Ability to follow instructions and work under supervision of Registered Migration Agents (RMAs)
- High level of confidentiality, integrity, and professionalism
- Previous experience in a law firm or migration agency is mandatory
How to apply
To apply for this position, please apply via SEEK and enclose a covering letter.
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📌 Migration Assistant (Perth)
🏢 Home Migration Services
📍 Perth
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