- Permanent role
- This role is based full-time in the office (Monday to Friday)
- Offices located in Frenchs Forest, 2086
- Free onsite parking
About the Company
Our client is a well-established and growing organisation within the healthcare and medical products space, supporting hospitals and surgeons across Australia. They are known for their high-quality products, solid customer relationships and a collaborative, team-driven culture.
About the Opportunity
This is a leadership opportunity managing a team within Customer Care, focused on ensuring the smooth coordination, follow-up and completion of customer orders.
What You’ll Be Doing
- Leading, coaching and developing a team of Customer Care Coordinators
- Overseeing daily workflow including inbox management, open orders and follow-ups
- Ensuring timely resolution of outstanding items such as missing PO details and approvals
- Monitoring performance, tracking KPIs and driving team accountability
- Acting as the escalation point for complex customer queries or issues
- Working closely with internal teams including Sales,
Warehouse and Operations
- Identifying process improvements to enhance efficiency and service delivery
What You’ll Need
- Experience in a customer service, customer care or order processing environment
- Previous leadership, team leader or supervisory experience
- Experience within healthcare, medical devices, manufacturing, or FMCG environments preferred
- Strong ability to manage competing priorities in a fast-paced environment
- Excellent communication and stakeholder management skills
- A proactive, solutions-focused mindset with strong attention to detail
- Confidence working across multiple systems
- A hands-on approach with the ability to support and guide the team when needed
Culture
This is a business that values collaboration, positivity and accountability. The team works closely together in a supportive, office-based environment and takes pride in delivering a high level of service to their customers.
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📌 Customer Service Manager (Northern Beaches Council)
🏢 Healthcare Professionals Group
📍 Northern Beaches Council
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