Specialist Position

Melbourne, Australia

Care Specialist

Develop and implement specialized care methodologies that ensure consistent, high-quality support for NDIS participants with complex needs.

Our Mission

At The Well Team, we are dedicated to providing life-changing care and support for individuals navigating the NDIS. Our WorkWell™ Model guides how we deliver personalized, exceptional support services to people with diverse and complex needs.

Role Purpose

As a Care Specialist in the National Care Department, you are responsible for developing, implementing, and evolving specialized support methodologies for participants with complex needs. You contribute to the department's mission of owning and executing the end‑to‑end participant experience as a frontline of trust and NDIS compliance.

You work within the service delivery stage of our WorkWell™ Model, ensuring that support approaches are evidence‑based, person‑centered, and consistently applied. You collaborate closely with Care Onboarding & Relationship Specialists to translate participant ‘Blueprints’ into detailed care protocols, and with Support Coordinators and Support Workers to implement these approaches in daily practice.

In line with our WorkWell™ contribution, you help ensure every participant receives a tailored care experience and provide real‑time feedback for system improvement. Your role requires deep expertise in specialized support areas and the ability to translate clinical knowledge into practical, effective support strategies that enhance participant outcomes.

Key Responsibilities

- Develop specialized support methodologies for participants with complex needs based on evidence, best practices, and participant preferences




- Translate participant “Blueprints” into detailed support plans with clear strategies, triggers, responses, and progress indicators
- Research and integrate emerging practices in specialized support areas (autism, complex behaviors, mental health, etc.)
- Create clear, accessible support documents and visual aids for participants and support team members

Success Factors

- Have deep expertise in disability/mental health support
- Translate theory into practical, effective support strategies
- Think creatively to find innovative solutions to complex support challenges
- Base approaches on research while respecting lived experience
- Always place participant preferences, dignity, and goals at the heart of every methodology

WorkWell™ Model Integration

- Service Delivery & Participant Experience – develop specialized methodologies that teams use to deliver services aligned with participant blueprints and NDIS plans
- Performance Monitoring & Feedback – evaluate and enhance the effectiveness of care approaches through outcome measurement and participant feedback
- Continuous Improvement – refine support approaches, update methodologies based on evidence and outcomes

Job Details

- Employment Type: Full‑Time
- Start Date: Immediate
- Department: Care Management
- Reports To: National Care Manager

Key Performance Areas

- Quality of specialized care methodologies
- Participant outcome achievement
- Support staff capability development
- Innovation in support approaches
- Knowledge management and resource development

Qualifications

- Degree in Allied Health, Psychology, Disability, or related field
- 3+ years experience in specialized support roles
- Proven expertise in at least one specialized support area
- Robust understanding of NDIS Practice Standards
- Experience developing support strategies and resources

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📌 Care Specialist (Melbourne)
🏢 The Well Team
📍 Melbourne