Permanent / Full‑Time role.

Reports to the Service Sales and Operations Manager.

Responsibilities

- Achieve service sales targets in accordance with the individual plan and defined submission activities.
- Provide daily, professional, value‑based account management to key and national accounts within the portfolio and product proposals.
- Proactively maintain regular face‑to‑face contact with Otis Customers.
- Provide timely, accurate forecasts and reports to management and ensure the designated service portfolio has reduced exposure to out‑of‑tenure agreements.
- Achieve in‑warranty conversion targets and unit growth objectives to expand the portfolio unit count and revenue base.
- Organise, prepare, and deliver customer presentations promoting the features and benefits of Otis’s products and services, resulting in direct sales with new and existing customers.
- Act as a facilitator between the customers and the Operations team and assist with developing and implementing solutions to customers’ vertical transport needs.
- Support the wider business requirements by identifying, actively introducing, and collaborating for modernization sales success within the portfolio.

Qualifications





- Minimum of 3‑5 years’ experience in frontline sales or key account management.
- Experience in the elevator and escalator industry preferred.
- Current driver’s license.
- Solid business acumen and results oriented.
- Ability to manage several accounts, be customer‑focused, and anticipate client needs.
- Works well in a team.
- Ability to liaise and influence all levels of stakeholders within the organization and possess strong relationship‑building skills.
- Good knowledge of using technology, including mobile applications and computer‑based reporting systems (Word, Excel, Email, Internet, database management) to analyse data and trends.
- Strong verbal and written communication skills.

Equal Opportunity Employer

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .

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📌 Service Account Representative (Melbourne)
🏢 Otis Elevator
📍 Melbourne