We are seeking a Service Technician based in Melbourne, Victoria. This permanent role reports to the Service Manager and involves working closely with installers, electricians, adjusters, trade assistants, field engineers, and construction coordinators to service and maintain lifts and escalators.

Key Responsibilities

- Perform service and maintenance work in accordance with relevant job procedures, technical articles, and operations manuals.
- Stand by and provide after‑call‑back coverage as needed.
- Identify process improvement opportunities and help facilitate continuous improvement to meet customer satisfaction.
- Provide electrical and mechanical training to apprentices and subcontractors.
- Attend lift and escalator breakdowns and perform repairs and control modifications, including re‑roping, hoisting, and rigging.
- Perform upgrades and repair work in accordance with all relevant codes, including the SAA Lift Code AS1735, and in accordance with the relevant award and/or enterprise bargaining agreement.
- Liaise with customers and submit leads using the Otis‑provided applications.

Qualifications

- Electrical and/or fitter qualifications relevant to the role and lift apprenticeship or other industry‑accredited training program (desirable).




- Hold a valid electrical licence.
- Minimum 3–5 years’ experience within the lift industry.
- Hold a valid driver’s licence.
- Extensive electrical and mechanical knowledge across large equipment and the ability to transfer knowledge and skills through training.
- Demonstrated fault‑finding and problem‑solving skills.
- Strong English language skills, both verbal and written.
- Intermediate knowledge and experience using technology, including mobile communications, applications, and other computer‑based systems (Word, Excel, Email, Internet).
- Committed professional with safety as a priority, attention to detail, results‑driven, curious, adaptable, and able to work well alone or in a team.

Otis is an Equal Prospect Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .

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📌 Service Technician (Melbourne)
🏢 Otis Elevator
📍 Melbourne