Your Role

We are seeking a Desktop Support Analyst to join our IT Services team in Sydney. This is an excellent opportunity for a hands‐on technology skilled who enjoys solving problems and supporting people.

Working as part of a rotating shift roster (currently 7:30am–6:00pm weekdays), you will provide proactive second‑level desktop support and play a key role in ensuring our technology environments run smoothly. You will also participate in a national on‑call roster for after‑hours support.

Key responsibilities include:

- Providing frontline technical support face‑to‑face, over the phone, and via ServiceNow – managing incidents and requests from start to finish
- Taking ownership of support tickets and delivering timely resolutions in line with service levels
- Managing end‑user technology assets including device allocation, tracking, and lifecycle management
- Delivering Audio Visual (AV) support – setting up and testing equipment for meetings and events, with a focus on client‑floor requirements
- Providing real‑time support during client meetings and events to ensure a seamless experience
- Collaborating with infrastructure and broader IT teams on AV solutions and service improvements

More About You





We are looking for a customer‑focused IT professional who brings:

- Experience supporting a Windows desktop environment (PCs, laptops, printers, mobile devices, remote access, and peripherals)
- Knowledge of VoIP, mobile, and internet technologies
- Familiarity with network and server systems, including switches, routers, and patch panels
- Understanding of ITIL principles and Change Management processes
- Strong communication skills – you can explain technical concepts in plain language
- A proactive, self‑starting approach with sound problem‑solving ability
- The ability to work calmly under pressure and manage competing priorities
- A genuine desire to help people and deliver excellent service

Equal‑Opportunity Statement

We encourage applications from people of all ages, abilities, cultural backgrounds, genders (including trans or gender‑diverse), LGBTQ+ people and those with carer responsibilities. We particularly encourage Aboriginal and Torres Strait Islander people to apply.

If you would like further information, require any adjustments throughout the recruitment process or for a confidential discussion, please contact .

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📌 Desktop Support Analyst (City of Sydney)
🏢 Minter Ellison
📍 City of Sydney