Job Summary

Rentokil Initial is looking for a Local Service Manager to join our Cairns team in the Pest Control Department. The role involves coaching, mentoring, and leading a team of service people to deliver high-quality service to customers and driving sales growth.

Responsibilities

- Coach, mentor and train the Service Team to achieve targets.
- Monitor and review service productivity rates, seek improvement and continually improve productivity, year on year.
- Implement the regional annual operational plan.
- Conduct regular quality audits of specified client base and premises.
- Ensure company service practices are met and identify opportunities to improve service standards.
- Ensure service efficiency is optimised through tools and technology available.
- Ensure the team’s company vehicles are maintained in a safe, reliable, and clean condition.




- Proactively resolve customers’ issues.
- Develop and maintain long-term customer relationships.

Qualifications

- 3 or more years in a similar services role.
- A Pest Technician License or willingness to obtain one in the first six weeks.
- 3 or more years of experience within a management role with a services or operations background.
- Experience implementing worksite safety initiatives, dispute resolution, and regular reporting to higher management.
- High-level communications and commercial experience.
- The drive to lead by example to set a high standard of customer service.

Benefits

- Competitive package.
- In office parking.
- Easy-to-reach location.

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📌 Local Service Manager - Pest Cairns (Cairns Regional)
🏢 Rentokil Initial
📍 Cairns Regional