Macquarie University is a top‑performing modern university situated in Sydney, Australia. With its consistency in excellence and eminence over the years, Macquarie has become a five‑star university.

Job Description

PRIMARY DETAIL

- Annual Salary: $75,000 per annum + 11.5% superannuation
- Appointment Type: Full‑time (38 hours per week), continuing
- Location: Wallumattagal Campus, North Ryde

Join Macquarie University's Accommodation Services team and play a pivotal role in delivering exceptional customer service and administrative support to our residential students. Your contributions will directly enhance the student residential experience, fostering a vibrant and supportive community.

About the Role

In this role, you will deliver exceptional customer service and administrative support to enhance the accommodation experience for students residing at Macquarie University's Central Courtyard.

Key Responsibilities

- Oversee all stages of the resident journey – from initial enquiries and room viewing bookings, orientation, rent collection, room inspections and contract enquiries
- Respond promptly to accommodation enquiries, ensuring all matters are addressed and resolved efficiently, escalating issues when necessary
- Ensure that reception, office and communal areas are presented to the highest standard
- Handle resident complaints and disputes with respect and care, escalating to the Accommodation Management Team as appropriate
- Liaise with the Property team to raise and follow up on maintenance issues, ensuring timely resolution
- Contribute to the development and implementation of improvements to administrative systems, processes and procedures fostering a positive team culture

About You





You have a service‑focused mindset with the ability to work within a team. The ideal candidate will have experience working within a customer‑facing role, strong communication skills and will love to work with, and support, our culturally diverse residents.

Essential Selection Criteria

- Proven background in administrative customer service roles, demonstrating effective and courteous communication with customers, both verbally and in writing
- Robust administrative and time‑management skills, with the ability to prioritise tasks, manage ad‑hoc requests and meet deadlines
- Experience working with a diverse range of internal and external stakeholders in accommodation or customer service settings
- Ability to maintain accuracy and attention to detail while working in a fast‑paced, high‑volume environment
- Capable of responding to challenging situations in an objective, professional, and considerate manner
- Proven ability to work effectively and supportively with colleagues and key stakeholders
- Competence in using MS Office applications; knowledge of StarRez or similar database systems is desirable

Other Role Requirements

- A valid NSW Working with Children Check
- A Criminal History Check, as part of the employment screening process

*** Applicants must have valid work rights in Australia.





Benefits

- Complimentary gym access at Macquarie University Sport & Aquatic Centre
- Additional paid concessional leave days
- Bonus discounts and reward points at Campus Life outlets
- Access to corporate health insurance discounts and flu vaccinations
- Access to on‑campus food, retail, healthcare and lifestyle amenities
- Full borrowing, printing and database access via the university library

Contact

Role‑Specific Inquiries: Paul Beagle, Operations Coordinator – Email: | Phone:

Application Closing Date

Tuesday 28th of July 2026 at 11:59 p.m. (AEST)

*** Applications will be reviewed as they are received. We reserve the right to progress or decline an application prior to the application closing date.

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.

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📌 Customer Service Administrator (City of Sydney)
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