This is an exciting opportunity to join Brightstar Group as a Client Service Officer. In this full-time role in Ellenbrook, WA 6069, you will provide exceptional customer service and administrative support to our team members and clients.
What you'll be doing
- Managing inbound client enquiries via phone, email and in-person
- Resolving client issues and queries in a timely and skilled manner
- Assisting with the processing of client transactions and paperwork
- Maintaining accurate records and databases
- Providing general administrative support to the team as required
- Some travel to and from client meetings and SIL accommodations
- Participant support and engagement
- Completing support plans and goals
- Monthly reports
- Assist with scheduling appointments, meetings, and plan reviews
- Coordinate with service providers and community organisations to meet participant needs
- Following up on IR
- Following up on daily documentations
- Staff appraisals and attending staff meetings
What we're looking for
- Previous experience in the NDIS industry/healthcare is preferred
- Previous experience in administrative/office all-rounder type roles
- Robust communication and interpersonal skills
- Excellent attention to detail and organisational abilities
- Proficient in using Microsoft Office suite
- Previous experience using Shift care
- A positive, proactive and solution-focused attitude
- Works well in a team environment but can also work well independently when required
About us
Brightstar Group is a leading healthcare business in Western Australia, offering expert Disability Support Services, Aged Care Services, and Staffing Solutions. We are dedicated to providing exceptional care and support to those in need.
Founded with a vision to transform the healthcare industry, Brightstar Group started as a small initiative with a big dream. Today, we have grown to become a trusted partner in providing high-quality care services.
If you have any questions relating to the role, please send all inquiries to **************@brightstargroup.com.au
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📌 Client Service Officer (City of Swan)
🏢 Brightstar Group
📍 City of Swan
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