The Membership Services Representative will act as the first point of contact for members and guests, ensuring a welcoming workplace and delivering exceptional customer service. Key responsibilities include greeting members, managing club access, providing information, selling memberships, handling member complaints, and maintaining a clean and organized front desk.
Desired Skills and Experience
Job Skill Set Requirements
- Excellent phone communication skills
- Ability to follow directions well
- Ability to work well independently
- Must have an upbeat and motivating attitude
- Punctual and organized
Job Responsibilities (Remit)
- Greeting and saying goodbye to all members and guests.
- Monitoring club access for members and non-members.
- Answering any questions and handling member complaints.
- Having an excellent understanding of the Judgement Free Zone (JFZ) and explaining it to all members and non-members.
- Answering info calls over the phone and taking messages.
- Giving club tours.
- Selling memberships, completing membership agreements, and entering new members into the database.
- Operating the Point‑of‑Sale system and collecting any balances of past‑due accounts.
- Making appointments for PE @ PF hourly sessions.
- Organising and maintaining the customer service front desk.
- Completing member welcome calls.
- Completing daily cleaning zones as assigned by the management team.
- Completing club walk‑arounds.
- Assisting with club housekeeping and restocking any paper products in the locker room.
- Performing beginning‑of‑day and end‑of‑day procedures.
- Making yourself available to newer team members for questions and guidance.
- Completing monthly Black Card Spa maintenance as assigned by the management team.
Experience and Qualifications
- Previous customer service experience is advantageous.
- Certificate 3 in Fitness is advantageous.
- Must be currently First Aid and CPR certified and provide a copy of the certification or be willing to obtain it within the first three weeks.
- Must have a WWC (working with children) certificate/number for NSW & VIC, Blue Card for QLD from employment commencement date or proof that the process has started.
- Must have completed a National Police Check certificate. The NPC certificate must be within 12 months of the application date.