We are seeking a Commercial Business Intelligence Analyst to join our team, with the option to work from our Sydney, Brisbane or Melbourne office.

In this role, the Commercial Business Intelligence Analyst will support stakeholders by analysing customers, markets, offerings, and processes to enhance performance and enable profitable, insight-driven decisions. They will provide detailed information on customer behaviour, market conditions, business performance, and operational processes, while also helping to prioritise improvement initiatives.

What will you be doing?

- Support the development and rollout of frontline commercial strategy.
- Conduct market, competitor, and business analysis.
- Assess offerings from both market and internal performance perspectives.
- Provide clear recommendations to support decision-making.
- Help stakeholders understand business performance, trends, issues, and opportunities.
- Present analytical findings to teams across the organisation and make recommendations based on analysis.
- Serve as key user for CRM and other sales/marketing IT tools.
- Gather and prioritise frontline requirements for CRM and related solutions.
- Communicate requirements to area and global owners.
- Support defining business and analytics requirements with clear scope and targets.
- Understand data needs, availability, and limitations.
- Act as the main link between business teams and IT/analytics specialists.




- Support KPI definition and implementation.
- Design and develop dashboards and data visualisations.
- Contribute to building analytics capabilities, including training and communication.
- Collaborate with data scientists and engineers to develop advanced analytics solutions.

What are we looking for?

- 5+ years’ experience in a similar position.
- Bachelor's degree in marketing, communications, economics, statistics, finance or related fields. Master’s degree in a related field an advantage.
- Experience working in the construction industry an advantage.
- Strong analytical, problem‑solving, presentation, and collaboration skills.
- Ability to manage multiple priorities and work both independently and in a team.
- Proactive and self‑driven, with the ability to influence stakeholders and a commitment to continuous learning.
- Proficient in Salesforce CRM, PowerPoint, Excel, Qlik Sense, Power BI, and other analytics tools.

Benefits

- Enjoy career progression opportunities within a global organisation.
- Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work.
- Grow with comprehensive learning and development programs covering a wide range of skilled skills.

Applicants must either be a permanent resident or citizen of Australia or New Zeland to apply for this position.

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📌 Commercial Business Intelligence Analyst (Melbourne)
🏢 Kone
📍 Melbourne