Role Overview

Provide values‑based leadership, line management and practice guidance to a team of Kids Helpline Counsellors based at Docklands and working with the Virtual Services team. The role focuses on achieving excellence in client support and outcomes in line with Yourtown’s mission, vision and values.

Responsibilities

- Establish, lead, coach, and manage an engaged and high‑performing team of individual counsellors to achieve quality outcomes for service users.
- Role‑model and uphold Yourtown values and behaviours.
- Provide leadership to nurture a healthy culture within and between teams that contributes to a safe, cohesive and rewarding workplace.
- Foster continual team development and growth.
- Ensure direct reports meet or exceed set objectives, performance KPI targets and professional practice competencies.
- Collaborate with practitioners, shift supervisors, practice supervisors and the client to achieve positive outcomes, client self‑efficacy, wellbeing and safety.
- Support practitioners to practice with Yourtown and Kids Helpline Practice Frameworks and professional practice competencies via provision of ongoing training, skill development, coaching, feedback and group sessions/practitioner meetings.

Qualifications

- Passion, commitment and belief in young people.
- Tertiary qualifications in psychology, social work, counselling or equivalent and a minimum of 3 years of practice experience.
- Ability to work flexible hours between 7 am – 8 pm Mon – Fri to align with and support team members.
- Demonstrated leadership abilities to lead, manage, support and coach an effective team to achieve performance and organisational objectives and KPIs.
- Demonstrated ability to provide effective leadership and collaborate with internal business partners across performance management, WHS, injury management and workforce planning to support sustainable team performance and organisational outcomes.




- Demonstrated ability to apply organisational values and behaviours in a leadership role.
- Demonstrated clinical knowledge and experience in the application of effective counselling models, processes, theories and techniques and the ability to apply this to client management processes with due regard for ethical and legal responsibilities.
- Knowledge and understanding of relevant ethical standards, legislation and mandatory reporting requirements at a state and national level.
- High‑level communication skills with the ability to build positive relationships to achieve successful outcomes.
- High‑level computer literacy and demonstrated knowledge in delivering digital mental health interventions.
- Demonstrated capacity to work effectively and collaboratively as a member of a multidisciplinary team.
- Ability to demonstrate a strong awareness of the impact of working in a complex and demanding role and utilise effective strategies to support practitioner and own wellbeing.

Perks

- Salary sacrifice options to increase take‑home pay.
- Regular line supervision and support plus internal practice supervision.
- Ability to negotiate flexible work hours and arrangements.
- Opportunities for internal and external professional development.
- Free access to LinkedIn Learning, including over 16,000 learning modules.
- A genuine focus on employee health and wellbeing.
- YourWellness programme includes free access to Calm & Centr Apps.
- Access to free and confidential counselling sessions for you and members of your immediate family.
- Access to discounted private health insurance, banking and finance, insurance, and superannuation through partner organisations.
- An environment that genuinely values diversity, cultural capability and is an equal‑opportunity employer.

Yourtown has a zero‑tolerance approach to abuse and believes that safeguarding is a shared responsibility of all.

At Yourtown, everybody belongs. We welcome, celebrate, and support a diverse and inclusive workforce that represents the communities in which we work.

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📌 Kids Helpline Team Leader (Melbourne)
🏢 yourtown
📍 Melbourne