CHQ is a specialist statewide hospital and health service dedicated to caring for children and young people from across Queensland and northern New South Wales. Our vision is to lead life‑changing care for children and young people for a healthier tomorrow. We do this through world‑class care, research, advocacy and leadership, and collaborating with our healthcare partners, most importantly families, to ensure we consistently deliver safe, high‑quality person‑centred care.

About The Team

The Patient Support Services team is comprised of seven essential units that work collaboratively to ensure the smooth operation and safety of the healthcare environment. These units include Cleaning, which maintains hygiene and infection control standards; Linen, responsible for the supply and management of hospital textiles; Waste, which handles the safe and efficient disposal of various waste streams; and Porterage, which supports the movement of patients, equipment, and supplies throughout the facility. The Help Desk serves as a central communication hub, coordinating service requests and support tasks. CELS (Central Equipment Loan Service) provides and manages the distribution of medical equipment to support clinical care. Lastly,



Security ensures the safety and protection of patients, staff, and visitors. Together, these units form a cohesive team dedicated to supporting patient care and hospital operations.

About The Role

- Deliver a high level of customer service, demonstrating understanding, empathy, patience, and a positive attitude.
- Provide a professional and courteous service, ensuring appropriate action and response within suitable timeframes.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Perks

- Opportunities for professional growth and development
- Competitive renumeration
- Annual pay increases
- 12.75% employer superannuation contribution
- 17.5% annual leave loading
- Salary packaging
- Employee wellness and assistance program
- Work/life balance, variety, and flexibility

Occupational group Administration

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📌 Help Desk Operator (Brisbane City)
🏢 Children's Health Queensland Hospital and Health Service
📍 Brisbane City