Expression of Interest – Command Centre Operator

Greystanes, NSW

About the role

We are looking for a Command Centre Operator to join our team in our Western Sydney Data Centre for Fujitsu. The Command Centre provides 24×7 services to Fujitsu Data Centres and their clients. This includes monitoring of data centre systems such as BMS, Security, internal ticketing, and providing 1st‑level phone and email client support, 1st‑level data centre portal support, data centre access, and internal and external notifications.

This role works on a shift roster pattern. The team provides 24×7 coverage with the following shifts:

- 2×12‑hour day shifts
- 2×12‑hour night shifts followed by 4 days off
- 20 % shift allowance on top of total remuneration package

Responsibilities and Accountabilities

Customer Support

Provide timely and professional support to data centre clients as directed. Tasks include:

- DC Access Forms
- DC Equipment Movement Forms
- DC Authority Matrices
- Logging and escalation of client incidents
- Logging and tracking of client requests (e.g., remote hands)
- 1st‑level support for the online DC Portal
- Monitoring data centre systems nationally and managing/escalating as appropriate
- Coordinating communications and issuing notifications internally and externally
- Communications coordination and issuing of data centre notifications both internally to Fujitsu and externally to clients

Data Centre Support

Provide timely and professional support to data centre staff as directed. Tasks include:

- DC access queries
- 1st‑level support for the online DC Portal
- Tracking and escalation of DC incidents, service requests, and change orders
- Lenel security administration

Documentation

- Maintain up‑to‑date documentation and ensure the use of the latest versions.

Business Continuity (BCP)

- Act as a conduit between Fujitsu DC staff and clients during emergencies, assisting with message escalation and responding to queries.

Security





- Ensure data confidentiality and security.
- Promote staff awareness of customer‑specific security policies.
- Adhere to FANZ Security policies to protect information and technology resources.

Certification

- Maintain awareness of all data centre certifications and understand the roles and responsibilities of a CC Operator in relation to those certifications.

Requirements and Experience

- Previous experience within a Data Centre Environment.
- Excellent verbal, interpersonal and written communication skills.
- Problem‑solving and decision‑making capabilities.

Perks

- We put people first. Diversity drives innovation and we hold AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion.
- Tailored career paths across our global organization to support professional and personal growth.
- Excellent reputation across the region and globally.
- Best in‑class reward and recognition programs, flexible work, volunteering leave, and more.
- We live our values of aspiration, trust, and empathy, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents. We highly welcome applications from women and gender‑diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender‑diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that under‑represented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email .

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📌 Expression of interest_Command Centre Operator (Cumberland City Council)
🏢 Fujitsu
📍 Cumberland City Council