Key Responsibilities

Strategic Alignment & Portfolio Governance

- Owns end-to-end portfolio oversight, ensuring the intake, tracking, and execution of projects align with organizational priorities and measurable business outcomes.
- Works closely with Clients to prioritize projects based on business value, resource constraints, and risk considerations — maintaining clarity and momentum across a dynamic work environment.
- Establishes and maintains project governance processes and standards that ensure consistency, transparency, and accountability across the portfolio.
- Manages resource allocation across the portfolio, ensuring alignment to strategic priorities and operational needs.

Stakeholder Engagement & Delivery Management

- Builds trusted partnerships with Client stakeholders, partners, project managers, engineers, and field teams to monitor portfolio health and maintain alignment with organizational goals.
- Facilitates recurring portfolio status meetings and cross‑functional working sessions to drive decision‑making and sustain program momentum.
- Maintains clear, consistent communication on team workload, performance metrics, and program and/or project progress — translating complex information for audiences from field level to the Client.
- Leverages strong interpersonal skills and emotional intelligence to influence outcomes, resolve friction, and champion collaboration across diverse stakeholder groups.

Project Planning & Execution

- Oversees program managers developing and implementing project plans with disciplined attention to scope, schedules, resource requirements, and deadlines — operating effectively under tight time constraints.




- Applies structured problem‑solving practices to maintain portfolio momentum and remove delivery obstacles.
- Proactively identifies and mitigates portfolio‑level risks, issues, and critical dependencies before they impact delivery and leads escalation management and resolution planning across the portfolio.
- Owns portfolio‑level financial performance including revenue forecasting, gross profit performance, utilization, backlog management, and margin improvement initiatives.

Communication

- Establish strong operating rhythms with project managers and delivery leaders through portfolio reviews, risk reviews, financial reviews, and delivery health checks.
- Ensures a high‑quality client experience through proactive communication, accountability, and consultative engagement.
- Establishes standardized mechanisms for workload tracking, risk monitoring, and performance reporting to provide real‑time visibility into portfolio status.

Monitoring, Reporting & Continuous Improvement

- Creates and delivers reporting and dashboards that synthesize portfolio health, team performance, and strategic insights for leadership and key stakeholders.
- Anticipates operational needs and develops practical, business‑aligned solutions that improve execution quality and stakeholder satisfaction.




- Drives continuous process improvement efforts to maximize team efficiency, enhance project management practices, and increase value delivery across the portfolio.

Qualifications

- Bachelor’s degree in business management, engineering or related field; Advanced degree or MBA preferred.
- PMP or PgMP, Agile, SAFe, or ITIL certifications a plus.
- 10+ years in program/project management, with 5+ years leading large, complex, cross‑functional IT or infrastructure programs in a Skilled Services and/or Managed Services environment.
- Strong leadership skills, strategic thinking abilities, and a proven track record of successfully managing complex project portfolios. Will lead multi‑disciplinary teams to ensure effective project execution and portfolio management.
- Experience in budgeting, forecasting, and financial reporting for multimillion‑dollar programs.
- Excellent written and verbal communication skills, including the ability to convey complex ideas to different audiences and levels.
- Knowledge of IT infrastructure, governance, risk management, and program planning tools (e.g., MS Project, Smartsheet, Power BI).
- Exceptional interpersonal, communication, and conflict‑resolution skills, with a high degree of emotional intelligence.

Benefits

- Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

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📌 Portfolio Manager (City of Sydney)
🏢 World Wide Technology
📍 City of Sydney