Job Summary

Primary Location: Epping, VIC. A Customer and Community Liaison Officer role within the Service Stream Utilities division. The role will lead customer and community interfaces for the Yarra Valley Water maintenance services contract, ensuring a positive customer experience, trust, and meeting YVW’s expectations.

Key Responsibilities

- Develop and deliver communication strategies to keep internal teams, partners and customers informed and engaged.
- Create clear, consistent messaging, communication materials and staff training that support service delivery and customer experience.
- Coordinate customer and community communications for upcoming works and operational activities.
- Work closely with operational, customer service, and communications teams to ensure an integrated and consistent approach across all touchpoints.
- Monitor and improve communication channels and processes to strengthen customer engagement.
- Manage and Escalate key customer and stakeholder issues in collaboration with internal teams and delivery partners.
- Support responses to media, regulatory and ministerial enquiries by providing accurate and timely information.

Qualifications & Experience

- Tertiary qualification in Communications,



Public Relations or related field.
- Strong background in stakeholder, community and customer engagement, ideally within water or utilities.
- 5+ years’ experience in a similar communications or engagement role.
- Confident working with internal and external stakeholders to understand expectations and deliver high‑quality outcomes.
- Skilled in developing engagement frameworks, managing change and shaping clear, consistent messaging.
- Team-oriented, proactive and able to work with multiple stakeholders to ensure alignment and consistent customer outcomes.
- Current driver’s license.

Equal Opportunity Employer

Service Stream is an equal opportunity ASX‑listed business that promotes diversity and inclusion, actively supporting Aboriginal & Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. A signatory to the Veterans Employment Commitment, we value the skills and experience of ex‑ADF members and partners. We do not accept unsolicited resume referrals from external recruitment or labour‑hire companies.

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📌 Customer & Community Liaison Officer (Melbourne)
🏢 Service Stream
📍 Melbourne