Field Service Technician

Primary Location: Paget, QLD, AU

Introduction to the role

We are seeking a Field Service Technician to join our Service Operations Support team. This role combines hands‑on mechanical work with technical problem-solving and customer support between the client, product division and our sales team. Your role plays a crucial part in performing and coordinating service activities relating to our machines, spares and wears - keeping our clients operating at full capacity.

This position is located in Mackay, and you will report to the Field Service Manager - East.

Main responsibilities

- Complete field machine inspections
- Provide hands‑on mechanical service work in the field to Metso customers
- Provide technical liaison services between customers, product divisions and sales personnel
- Perform technical evaluations and analyse equipment and machine component failures
- Understand drawings and schematics to ensure correct processes are followed
- Supervise and oversee Field Service projects on customer sites
- Escalate questions and analysis to Technical Support and Engineering
- Support quotation work by providing scope of work, initial planning and costing information
- Promote products and services to customers
- Prepare post‑site reports, timesheets and expenses after site visits
- Promote Technical Support value‑add and support Technical Support Teams
- Some interstate and some international travel may apply. This role comes with some physical work requirements.

Qualifications





- Mechanical trade qualification from college or technical school, OR three to six years relevant experience and/or training
- Demonstrate understanding and compliance to safety regulation and standards
- Physically fit and able to pass a medical, with no site restrictions to perform duties
- Excellent communication and interpersonal skills
- Ability to read and interpret mechanical schematics
- Ability to travel within short notice
- Understanding operating and maintenance instructions, and procedure manuals
- Ability to read and understand a variety of written instructions
- Ability to complete basic engineering calculations such as basic algebra, geometry etc.
- Provide standard hand tools applicable to task
- Basic rigging and dogging understanding
- Ability to write routine reports and correspondence (Word, Excel)

What’s in it for you

- A work environment where safety — both physical and mental — is always the number one priority
- Competitive base salary reflective of your experience, plus an annual incentive program
- Additional Annual Leave benefit for all permanent and maximum‑term employees
- Gender-neutral paid parental leave — 18 weeks at full pay
- Paid Volunteer Leave to support the causes you care about
- Active Social Club, company‑wide events and family‑focused activities
- Comprehensive medical perks, including discounted health insurance for you and your family
- Company‑provided Salary Continuance insurance
- Career development & education assistance to support your technical and leadership aspirations

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📌 Field Service Technician (Mackay Regional)
🏢 Metso
📍 Mackay Regional