Hilton Melbourne Little Queen Street combines old world charm with up-to-date luxuries! This newly opened hotel is located in the heart of the CBD, and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces.

About The Role

- Manage and take full responsibility for the hotel during the overnight hours
- Handle guest requests, inquiries and complaints promptly
- Complete Night Audit duties
- Ensure all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out
- Maximise sales revenues through up-selling and marketing programs within the department
- Understand and demonstrate correct procedures regarding credit cards and cash in accordance with the hotel credit policy
- Handle any management issues or emergencies that arise, record and resolve as necessary
- Monitor guest satisfaction reports and implement actions to improve results
- Uphold and maintain Hilton brand standards

What are we looking for?

- A minimum of 1 year experience in a leadership front office role in a similar sized hotel




- Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
- Excellent leadership, inter-personal and training and development skills
- A passion for delivering exceptional guest experiences
- Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
- Well-presented, organised and have a calm personality
- High level of IT skills, including Excel and Word

What will it be like to work for Hilton?

- Worldwide travel discounts at unbelievable rates for you and your friends and family!
- 25% off Food & Beverage in the hotels.
- Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
- A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing
- Team Member Recognition Programs, including monthly celebrations and quarterly team events.
- Hilton's 2030 corporate social responsibility goals, volunteering and community engagement opportunities.

#J-18808-Ljbffr

📌 Night Manager (Melbourne)
🏢 Hilton
📍 Melbourne